About the Role
BaptistCare is seeking an organised and customer‐focused Administration Officer with rostering responsibilities to join our 85‐bed Residential Aged Care facility in Albany. In this role, you will support the smooth day‐to‐day operations of the site, including coordinating staff rosters, while ensuring our residents remain at the centre of everything we do.
Roster
Monday to Friday, 8:30am – 4:00pm (no weekends)
Key Responsibilities
* First point of contact for incoming calls and visitors.
* Manage administrative aspects of resident admissions and discharges, including applications and wait lists.
* Process accounts receivable/payable, place purchase orders, and manage office supplies.
* General administration: filing, mail, data entry, word processing, minute taking, photocopying.
* Maintain records to meet internal/external reporting requirements.
* Liaise with internal stakeholders for travel, accommodation, and catering bookings.
* Develop and improve administrative processes.
* Ensure compliance with Occupational Safety and Health policies and BaptistCare's Code of Conduct.
* Actively contribute to continuous quality improvement.
Advanced/Level 3–4 Responsibilities
* Prepare and manage staff rosters, ensuring compliance with awards/agreements, staff availability, and budget.
* Notify staff of rosters in advance; fill vacant shifts per protocols.
* Manage leave and recruitment to maintain staff cover.
* Create and maintain employee files; liaise with People & Culture for contracts.
* Assist staff with pay enquiries and liaise with Payroll.
* Draft and distribute staff correspondence (e.g., appraisal notifications, sick leave letters).
* Lead and support other Administration Officers (Level 4).
* Monitor compliance and participate in audits as required.
About You
* Experience in administration or reception.
* Proficient in Microsoft Word, Excel, and admin systems.
* Strong communication and interpersonal skills.
* Ability to manage competing priorities.
* Customer‐focused and team‐oriented.
* Alignment with BaptistCare values.
Why Join Us
At BaptistCare, we value our people and create a positive, inclusive workplace. We offer:
* Hourly rate of $31.38 – $35.19 (depending on experience)
* Competitive salary + tax‐free salary packaging
* Discounted gym memberships & novated car leasing
* Health & wellbeing support: free counselling, spiritual care, nutrition advice
* Career development: study assistance up to $3000/year + LinkedIn Learning
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