This is a Talent Pool recruitment for future ongoing and temporary opportunities that may arise.
Locations: Bankstown, Campbelltown, Ingleburn, Fairfield and Liverpool.
Grade 1/2: $75,728 - $82,329 pa plus superannuation and annual leave loading.
Your role
The primary purpose of this role is to provide front‐line services to the community from a local office (Community Service Centre or "CSC"). The role involves delivering client and administrative services that contribute to the effective and timely delivery of quality services in a CSC, including supporting vulnerable children, young people and families accessing child protection services. The Customer Service Officer provides high‐quality administrative support to casework teams, unit managers and external stakeholders, while working collaboratively within an administration team responsible for the day‐to‐day operations of the CSC. You will demonstrate a strong customer‐service background, sound judgement when dealing with sensitive matters, high attention to detail and well‐developed organisational skills within a confidential and fast‐paced environment.
What You'll Do
* Provide comprehensive support and customer service at the reception and front counter, including answering telephones and directing inquiries to appropriate service providers.
* Offer detailed administrative support to casework teams, ensuring high standards of customer service and meticulous attention to detail.
* Accurately prepare and enter data into corporate and client management systems, maintaining strict client confidentiality.
* Maintain record‐management systems in line with agency guidelines and policies, manage office supplies, and ensure office equipment is functional.
What We're Looking For
* Customer service experience both in person and over the phone.
* Ability to organise work and prioritise workload in a busy work environment.
* A positive attitude and ability to work independently and collaboratively.
* Experience with financials.
* Proficient in Word, Outlook and Excel.
Appointments are subject to reference checks and the following pre‐employment checks:
* National Criminal History Record Check in accordance with the Disability Inclusion Act 2014.
* Working with Children Check clearance in accordance with the Child Protection (Working with Children) Act 2012.
What We Offer
* A challenging and rewarding career.
* Flexible, autonomous work environment.
* Competitive pay and conditions.
* Training and development opportunities to build and maintain capabilities.
* Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters. Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.
Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Requirements
Click apply, attach an up‐to‐date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the two targeted questions below with a brief outline on how you meet the requirements of the role:
* Please give an example of your experience managing multiple administrative tasks with competing deadlines.
* Tell us about a time you dealt with a difficult or distressed client, particularly in a high‐pressure or sensitive environment. How did you manage the situation and what was the outcome?
Applications close Sunday, 15 March 2026 at 11:59pm AEST.
Got a question?
For more information about the role or what it's like to work for DCJ, please contact the hiring manager Vanessa Trieu via email to Vanessa.Trieu@dcj.nsw.gov.au or on 02 8778 3305. If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please contact Ashlee Roberts via email as a preference to Ashlee.Roberts@dcj.nsw.gov.au or on 02 9765 4083. Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit our careers site.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/.
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience.
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