Overview
Expression of Interest - Customer Advisor 2025. Multple locations available with hybrid working. We are actively seeking individuals to join our growing talent pool. If this opportunity interests you, submit an application and we will reach out if a suitable position arises. Allianz is a leading insurance and asset management brand with a diverse workforce. We are committed to securing the future of our customers, partners, and the community.
We offer a workplace where everyone belongs, with a culture of lifelong learning, development, and global mobility. Join us to share ideas, be inspired, give back, and contribute to meaningful work that matters like tackling climate change, mental health, and well-being. Let’s care for tomorrow, so we can create a better future together.
Responsibilities
- Proactively manage a portfolio of property technical complaints, ensuring Allianz Australia Life (AAL) meets Code of Practice obligations
- Identify trends and key insights through technical complaints handling to drive improvements in customer and business outcomes
- Identify training gaps at an individual and portfolio level and deliver feedback to stakeholders
- Participate in the delivery of training and coaching sessions for new and existing Claims Service Consultants
About you / Qualifications
- Significant experience in a claims assessment/management role for a complex, matrixed general insurance organisation
- Proactive with a customer-obsessed mindset and an early resolution approach
- ANZIIF Certificate 4 desirable but not essential
- Demonstrated experience in leading, coaching and developing a claims team at a technical level
- Ability to plan and prioritise effectively, organise tasks and manage competing demands
- Proven capability to manage change through initiation and promotion of organisational transformation
- Excellent verbal and written communication skills, capable of communicating with clarity, impact and influence
What’s on offer / Benefits
- Be part of a team that’s open-minded, supportive, and focused on customer outcomes
- A sense of belonging where you can bring your authentic self to work
- Support for work/life balance and flexible & remote working arrangements
- Access to over 10,000 on-demand learning resources and programs for career development
- Discounts on Allianz insurance products and deals across retail, tech, and travel brands
- Initiatives to support financial wellness (superannuation matching, salary sacrificing, novated leasing, referral bonuses)
- Opportunity to participate in the Employee Share Purchase Program
About Allianz
At Allianz, we care about a diverse and inclusive workplace where everyone is valued for their perspectives and talents. We are committed to fostering an environment where everyone can thrive and contribute to our collective success.
Adjustments and support
If you require any support or adjustments to participate equitably in our recruitment process, please reach out to for a confidential conversation.
Join us. Let’s care for tomorrow.
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