Job Description
On a permanent full time basis, working 8am to 4pm, we are looking for a Rostering Consultant based in our Woolloongabba office. In this role you will be the first point of contact for a range of enquiries from clients and staff. You will join an established team with the responsibility of allocation of shifts to our Support Workers for our Home Care clients.
Day to date you will also:
- Manage the roster according to the Annual Workforce Plan
- Answer phone calls and assisting with client and stakeholder enquiries
- Schedule support staff and ensure all shifts are filled in a timely manner
- Understand the client needs to match appropriate skilled staff to clients; to deliver services in line with their care plan
- Identify gaps in the roster, ensuring there is a pool of support workers credentialed and ready for shifts
- Provide supervision of support workers on a regular basis
- Engage and communicate effectively within all divisions of Home Care
- Report incidents immediately in line with the Home Care Incident reporting policies
- Perform ad hoc duties and projects assigned by your manager
Lets talk about you!
Your resume should show that you can confidently handle phone and email enquiries in a fast-paced setting, keeping things running smoothly even when it’s busy. Any experience in healthcare rostering will be a big plus! You’re driven, passionate, and dedicated to coordinating effective services for both clients and staff, with the ability to stay calm and focused when the pressure’s on. You’ll either hold — or be willing to obtain — a current National Police Check.
And how about these benefits!
- Health Insurance Discount: A 7% discount on BUPA Private Health Insurance.
- Extra Leave: Enjoy a paid day off for your birthday to relax and celebrate.
- Salary Packaging: Access to novated leasing and other benefits through Smartgroup
- Rewards Platform: Access to a comprehensive rewards and benefits platform
At HCA we are committed to embracing diversity and committed to providing a safe working environment. Veterans are encouraged to apply.