Project Officer – Disaster Response Hotline Operations
Join to apply for the Project Officer – Disaster Response Hotline Operations role at Randstad Australia .
We are currently seeking dedicated and compassionate individuals to join our clients' Emergency Relief Services team, playing a vital role in helping people impacted by disasters seeking information and access to services.
Title: Project Officer – Senior Response Hotline Operations
Client: State Government Client
Pay Rate: $60.00 – $65.00 per hour
Location: Fremantle
Dates & Duration: Peak season runs from November to April
Start & Finish Times: 8:00 AM – 4:00 PM, Monday to Friday
Requirements: Applicants need to be available at short notice and flexible to work short‑ to medium‑length contracts depending on disaster response requirements.
Primary Tasks
* The Disaster Response Hotline plays a vital role in helping people impacted by disasters seek information and access services provided by the Emergency Relief Services team.
* People‑management of a team of DRH operators, including rostering.
* Coordinate daily operations and reporting for service‑delivery continuity and performance.
* Collaborate with the Incident Management Team and Strategy Capability teams in developing scripts and referral strategies.
* Handle complex or escalated calls.
* Provide quality assurance of calls and effective use of the CRM system.
* Identify potential areas for process improvement.
Key Skills / Experience
* People‑management experience.
* Strong communication and interpersonal skills.
* Understanding of call‑centre operational systems (desirable).
* Ability to work under pressure, with strong coordination and time‑management skills.
* Problem‑solving and project reporting capabilities.
* Empathy and cultural awareness.
How To Apply
If you meet the minimum requirements, please apply via the APPLY button below. All applications are kept strictly confidential. Suitable applicants will be contacted by telephone to discuss the role and determine suitability.
Equal Employment Opportunity
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
For further information please contact Katie Forte via email
Seniority Level: Not Applicable
Employment Type: Full‑time
Job Function: Customer Service
Industries: Computers and Electronics Manufacturing, IT Services and IT Consulting, Telecommunications
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