SpaceX is actively developing technologies to enable human life on Mars. The Starlink Enterprise Account Management team serves as the point of contact for Starlink's enterprise customers from contract signature through successful activation, ensuring all contract terms are fulfilled.
The ideal candidate is a self-starter with a passion for making customers happy and connecting enterprises with Starlink. Key responsibilities include delivering impeccable customer service, building relationships, collecting and communicating customer feedback, and retaining and growing the value of Aviation accounts in both hardware and service revenue.
This role requires acting as an extreme owner of assigned accounts to realize forecasted revenue on or ahead of schedule, identifying and successfully communicating readiness levels, requirements, schedules, and risks. Additionally, this role involves identifying and leading the implementation of process and system enhancements to improve handoffs and execution across various cross-functional teams, evolve the customer experience, or scale the business while balancing resources and headcount.
To excel in this role, one must have a strong understanding of the Aviation industry and be able to manage multiple projects and deliver under tight time and resource constraints. Excellent problem-solving and sleuthing skills, along with significant technical knowledge of Starlink or telecommunications in at least one key area, are also essential. Furthermore, the ability to turn customer feedback into actionable improvements and communicate effectively through professional presentations is crucial.
Aviation professionals who can provide top-notch support to customers, navigate complex contracts, and foster long-term relationships will thrive in this position. If you are passionate about delivering exceptional customer experiences and driving business growth, this opportunity is tailored for you.
The ideal candidate should possess excellent written and verbal communication skills, empathy, active listening, and resiliency skills. They should also be able to read contract documents and discern requirements and deliverables. Availability to work extended hours and/or weekends as needed to support critical milestones or operations shifts, as well as willingness to travel to customer sites/meetings, is highly valued.
Benefits and Perks
As an employee of SpaceX, you will receive comprehensive benefits, including medical, vision, and dental coverage, access to a 401(k) retirement plan, short and long-term disability insurance, life insurance, paid parental leave, and various other discounts and perks. You will also accrue 3 weeks of paid vacation and be eligible for 10 or more paid holidays per year. Exempt employees are eligible for 5 days of sick leave per year.
This role offers opportunities for career growth, professional development, and networking within the industry. If you are motivated by results, enjoy working in a dynamic environment, and strive for excellence in customer satisfaction, apply today.