Summary:
We are seeking a highly organized and professional Receptionist to join our team. The ideal candidate will be the first point of contact for our company and will provide administrative support across the organization. The successful candidate will be responsible for providing exceptional customer service, supporting client relationships, and assisting with administrative tasks. This role requires high communication skills, time management abilities, and a commitment to maintaining confidentiality and ethical standards
Our Values:
* Collaborate
* Innovate
* Growth
* Integrity
Responsibilities:
* Greet and welcome guests as soon as they arrive at the office
* Direct visitors to the appropriate person and office
* Assist with client relationships by providing timely responses to inquiries and assist in resolving issues in a professional manner
* Prepare and book meetings, appointments, and follow-up communications with clients
* Help prepare client documents, forms and correspondence
* Assist with administrative tasks such as data entry, filing, and organizing documents
* Prepare and manage incoming and outgoing mail
* Undertake administrative support tasks and duties as directed by the Practice Manager
* Assist in answering phone calls, greeting clients and providing a warm and professional front-of-house
General Accountabilities – Every Employee
* Contribute to the effectiveness and efficiency of the team.
* Contribute to the culture of the team and broader workplace.
* Ensure compliance with relevant legislation and organisation policies.
* Support a safe working environment within your area of responsibility.
* Apply sound time management judgement in relation to prioritising work and meeting deadlines.
Skills and Experience
* Strong organisational skills with a keen eye for detail.
* Professional presentation and excellent communication skills, both written and verbal.
* A proactive, can-do attitude and willingness to learn and grow within the role.
* Ability to work well in a team environment and manage multiple tasks efficiently.
* Basic proficiency in Microsoft Office (Word, Excel, Outlook).
Not essential but desired
* Prior experience in an administration, receptionist, or support role (financial services exposure as an extra bonus).
* Experience with CRM systems such as Xplan, XERO, MYOB, APS
* A Certificate III or IV in Business Administration, Finance, or related field (or currently studying).
Key Internal Relationships
Direct or indirect relationships with:
* Accounting teams
* Administration team
* Internal Stakeholders
Key External Relationships
Direct or indirect relationships with:
* Existing Clients
* New Clients
* Professional Associations
* Sammut Bulow Group Businesses