South Australia Police Call Centre Consultant
Job reference: 847069 | Location: 5000 – Adelaide | Status: Long Term Contract | Eligibility: Open to Everyone
Emergency Triple Zero (000), 131 444 Police Assistance Line, and Crime Stoppers SA provide a national call‐centre environment where calm reassurance and direction are delivered during some of the most critical moments in people's lives.
Eligibility and Role Overview
Consultants apply a high level of knowledge of SAPOL's functions and activities within the Call Centre environment. They use sound judgement and initiative when managing non‐emergency, complex, and Triple Zero calls. The role requires working with autonomy and authority, while respecting cultural and social diversity, and interpreting and applying established policies and procedures.
Desired Attributes
* A confident decision maker who can provide clear verbal instructions
* Skilled at identifying and extracting key information
* An effective communicator with people from diverse backgrounds
* A team player with strong organisational abilities
* Solutions‐focused, community‐minded, and guided by integrity and respect
* Tech‐savvy, with experience using multiple screens and software systems
* Resilient and composed in high‐pressure environments
Benefits
* Work‐life balance through flexible, preference‐based rostering across 24/7 shifts
* Opportunities for casual, term, or permanent roles
* Wellbeing initiatives, including an onsite gym and Fitness Passport access
* A positive and diverse working environment
* Paid training
* Salary packaging options
* Career pathways within the South Australian Public Sector
Special Conditions
* All applicants must hold a current Australian work eligibility status and will be subject to a criminal history check.
* Shifts operate 24/7, including weekends and public holidays, and overtime may be required.
Successful applicants will be placed in a pool for 12 months and may be selected to attend a scheduled five‐week, full‐time, paid training programme (subject to availability and business needs). A further 10 shifts over a two‐week period must be completed to consolidate training.
Upon successful completion of training, Call Centre Consultants may be offered the opportunity to transition into either an ASO3 casual contract (inclusive of applicable shift penalties and allowances) or an ASO3 term contract for a six‐month duration, with the potential for ongoing employment subject to business requirements and available vacancies.
Equal Opportunity & Diversity
South Australia Police is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. People with disability are strongly encouraged to apply. The South Australian public sector supports flexible ways of working, including part‐time arrangements wherever reasonably possible. The sector is diverse and desires to increase in diversity and to create opportunities for more South Australians. We are committed to making reasonable adjustments to provide a positive, barrier‐free recruitment process and supportive workplace. If you have any support or access requirements, we encourage you to advise us at the time of application.
South Australia Police encourages applications from First Nations peoples. The South Australian public sector promotes diversity and flexible ways of working, including part‐time.
Applications close: 05/02/2027 5:00 PM
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