* Great penalty rates with nights and weekend work
* An interesting role with a good mix of admin, people, and pets!
* Lovely supportive team culture
Join a passionate and supportive team at Animal Emergency Service (AES), an after-hours Emergency and Critical Care hospital in Jindalee. As the welcoming face of our hospital, you'll support clients and their pets during times of critical need while working alongside a dedicated veterinary team.
About the Role
As a Client Care Representative, you will manage front-of-house operations including client communication, scheduling, administration, and patient admissions and discharges. Your empathy, professionalism, and ability to remain calm under pressure will help create a smooth and compassionate experience for both clients and referring vets.
This is a permanent part-time role with a mix of early morning, night, weekend, and public holiday shifts.
Key Responsibilities
* Provide exceptional service via phone, email, and in person
* Coordinate patient admissions and discharges with accurate records
* Support invoicing, payments, and general administration
* Assist with client follow-ups and promotional activities
* Communicate with warmth, empathy, and professionalism
* Participate in team meetings and training initiatives
What We're Looking For
* Experience in a client service or administrative role ideally in the veterinary industry
* Strong communication and organisational skills
* High emotional intelligence and resilience in a fast-paced environment
* IT Proficiency
* Availability to work a variety of early morning, evenings, weekends, and public holidays
Why Join Us?
* Hourly rate from $27.39, increasing to $28.63 after training
* Join Australia's largest employee-owned veterinary group
* Fitness Passport – discounted gym memberships
* Pet wellbeing discounts on treatments and products
* Employee Assistance Program and wellbeing initiatives
* Training, development, and internal career opportunities
* Flexible rosters supporting work-life balance
* Supportive, values-led leadership team