Public Transport Authority of Western Australia – East Perth WA
Bring your passion for people and your eye for detail to a role that makes a real difference in how Western Australians travel. As a key member of the Transwa team, you'll take ownership of maintaining the integrity of our Concession Travel Administration System—accurately entering, validating and analysing customer data to ensure every traveller receives the service they're entitled to. You'll be the go‐to problem solver for both routine and complex issues, using your strong numerical and analytical skills to resolve discrepancies, improve processes and support the smooth integration of system updates. If you thrive in a busy environment where accuracy matters and no two days look the same, this role will keep you engaged and growing.
Alongside your systems responsibilities, you'll be a senior presence in our Reservations team—providing expert guidance, making bookings, checking concessions, reconciling payments and delivering friendly, professional customer service across phone, email and in-person channels. You'll also have the opportunity to step into leadership as Duty Manager when required, and to represent Transwa through community engagement and promotional activities. This role is perfect for someone with strong communication skills, experience in customer‐focused environments, confidence using booking systems, and the ability to work both independently and collaboratively. If you're organised, community‐minded and passionate about creating positive experiences for every customer, we'd love to welcome you aboard.
About You!
To excel in this role, you should possess:
* Demonstrated experience with data input, capture, validation and analysis using various software solutions and techniques including the ability to learn system-based processes.
* Knowledge and understanding of booking systems and practises.
* Well-developed verbal written and interpersonal communication skills, including presentation skills with the ability to deliver complex information in a clear, accessible language to with a range of internal and external stakeholders.
* Sound numerical, calculation and problem-solving skills with a proven ability to identify and implement effective resolutions.
* Good organisational and facilitation skills with the demonstrated capacity to work with minimal supervision, manage competing demands and work under pressure.
About Us
The Public Transport Authority (PTA) is a leader in its field, driven by a simple and powerful purpose: getting everyone there. Through constant care, education and forward thinking, we provide a world-class network and workplace that will get everyone there.
Under the PTA, Western Australia's public transport system is the best in Australia and among the most efficient, clean and safe networks globally. With over 150 million boardings across all services during FY24/25, our buses, ferries and trains move the people of WA where they need to go.
Moving millions of people requires the skill and commitment of a talented workforce, one that is fostered by a culture of inclusivity and benefits from its diversity. This is ultimately what ensures the PTA delivers on our purpose while upholding our values every step of the way.
Our Values
The PTA's Values define what is important to us. Knowing our values helps you understand how we do business and what is expected of you as an employee of the PTA. Upholding these values and applying them to your work requires a genuine and committed understanding.
* Safety - We are committed to safety and protecting your future.
* Respect - We value and respect our customers, suppliers and each other.
* Recognition - We recognise each other for achievement, initiative and innovation.
* Integrity - We are honest and ethical.
* Sustainability - We consider the long-term economic, social and environmental impact of everything we do.
You can expect.
* Opportunities to grow through personal development and career pathways
* Health and Wellbeing programs including access to a free 24/7 onsite Gym
* Subsidised Corporate Apparel and Spectacles
* Opportunity to join our Social Club offering savings and benefits all year round.
There is one permanent full-time opportunity available for an immediate start. Applicants assessed as suitable through this process may be used to fill similar vacancies both fixed term and permanent that may arise within the next 12 months.
**To be eligible to work permanently at the PTA you must be either an Australian Citizen, have Permanent Residency status or hold a current visa with permanent working rights in Australia.
The PTA is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.
Further Information
Please contact Geoff Dyer, Reservations Operations Coordinator on (08) 9326 3*** for specific information about the role.
For more information about the PTA, please visit www.pta.wa.gov.au.
For technical difficulties, please contact the RAMS helpdesk at 1300 733 *** or email ************@bigredsky.com
How to Apply
Applicants must apply online, using the 'Apply' button, this will take you to the WA Jobs board, www.jobs.wa.gov.au where you will need to follow the instructions listed on the advert. If not directed straight to the position, please key Position Number 35286 in the web search box.
Please note the closing date and time, as no emailed, late or pro forma applications will be accepted.
Closing Date: 5pm (WST) on Friday, 20 March 2026
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