About the business
GLS Electrical has recently renewed various electrical contracts Australia wide, thanks to our commitment to excellence, and the trust of our valued clients. As we continue to scale new heights, we're thrilled to announce that it's time to expand our dedicated team. This next chapter marks a significant milestone in our journey, and we're looking forward to welcoming new talent who share our passion, values, and vision for the future.
About the role
GLS is offering an exciting opportunity for someone seeking a dynamic Service Support role within a highly developed and well-organised service department. We're looking for motivated individuals who are eager to grow their skills and knowledge while contributing to a collaborative and supportive team environment.
These full-time, permanent position are based in Hume, Canberra, and play a key role in ensuring the smooth operation of our service delivery Australia wide.
Available positions include:
* Service Coordinator - Queensland Division (working from Hume, ACT)
* Service Coordinator - NSW Division (working from Hume, ACT)
* Invoicing Coordinator - covers all divisions (working from Hume, ACT)
Key Responsibilities:
* Act as the first point of contact and manage incoming calls professionally and efficiently
* Accurately enter and maintain client data in our service management system (simPRO)
* Liaise with clients, technicians, and subcontractors to coordinate service delivery
* Plan and schedule service technicians to ensure timely and effective job completion
* Prepare reports, quotations, and proposals for clients
* Order parts and materials in advance to meet job requirements
* Collate job paperwork and generate accurate invoices
* Provide ongoing support and communication to our technicians on the road
* Perform general office administration duties as required
Skills and experience
To thrive in this role, you'll need to be confident, detail-oriented, and an excellent communicator. You'll be interacting with senior professionals both within and outside of GLS, so professionalism and clarity are key.
What We're Looking For:
* Proven experience in administration support
* Strong communication skills, with the ability to write clearly and concisely
* Confidence in engaging with senior stakeholders and team members
* High attention to detail and the ability to manage multiple tasks effectively
* A reliable, punctual, and proactive team player with a "can-do" attitude
* Proficiency in Microsoft Office is essential; experience with simPRO is a strong advantage
* A willingness to learn, grow, and contribute to continuous improvement
* Ability to follow and implement company procedures, checklists, and processes
Our Commitment
At GLS, we believe in setting our team up for success. That's why we're committed to providing comprehensive on-the-job training and ongoing guidance to help you perform at your best. You'll be supported by a close-knit, collaborative team that's always ready to lend a hand as you learn and grow in your role.
How to Apply
If you are someone who cares about others, has a strong client service focus, takes pride and ownership in your work, has excellent attention to detail, and wants to be part of a culture that values team, development, and well-being — this could be your next opportunity.
Please Apply Now with your cover letter outlining your experience and your resume.
Please note: Only shortlisted applicants will be contacted.
Recruitment companies need not make contact