Overview
The Company ForHealth Medical Centres is an industry leader in quality, accessible healthcare. We have a nationwide network of 95+ medical centres and 1500+ independent health practitioners. Our independent health practitioners offer their patients a lifetime of holistic care and provide 8+ million patient consultations annually. We are proudly part of the ForHealth Group and the leading provider of Urgent Care Services within primary healthcare.
The Role
We are seeking a highly organised and proactive Urgent Care Clinic Operations Coordinator to support the operational performance of our Urgent Care network. This pivotal role is responsible for coordinating GP locum rostering, onboarding, invoicing and workforce planning across the designated state(s), ensuring clinics are optimally staffed to deliver high-quality patient care.
Working in a fast-paced environment, you will collaborate with Regional Managers, Practice Managers, GP Recruiters and the National Urgent Care team to build effective roster systems, forecast staffing needs and manage locum logistics end-to-end.
Responsibilities
* Develop and maintain a structured, state-wide rostering system that provides visibility of current and future workforce needs
* Coordinate shift allocation with key stakeholders to ensure coverage, compliance and efficiency
* Proactively identify roster gaps and implement timely solutions and escalation pathways
* Forecast staffing requirements using historical data, operational trends and service expansion plans
* Manage end-to-end onboarding of GP locums across all required systems
* Coordinate travel and logistics for urgent and ad-hoc shift coverage
* Track and reconcile locum invoicing in line with rostered shifts, ensuring accuracy and timely payment
* Monitor roster performance and provide regular reporting to the General Manager / Head of Operations
* Support compliance with labour laws, organisational policies and WHS requirements
About You
* Proven experience in rostering or workforce coordination, ideally within healthcare
* Strong organisational and time-management skills with high attention to detail
* Ability to problem solve and adapt in a fast-paced operational environment
* Excellent communication and stakeholder engagement skills
* Experience analysing data to support workforce planning and decision making
* Knowledge of labour legislation and rostering compliance requirements
Why Join Us?
* Play a key role in the operational success of a growing national Urgent Care network
* Work in a collaborative, high-performance environment
* Opportunity to drive process improvements and build scalable rostering systems
* Ongoing training, development and internal career progression
Join us in creating a healthier Australia and be part of a company that values training, development, and internal promotion. If you\'re ready to be part of this first-class team, apply now!
ForHealth Group is committed to diversity and inclusion. We welcome applications from people with: Aboriginal and Torres Strait Islander ancestry; disability; culturally and linguistically diverse groups; the LGBTIQA+ community; veterans; carers; refugees; and people of all ages. ForHealth Group fosters a safe, respectful, and inclusive organisation culture which aims to eliminate behaviours that are unlawful and not in line with our Values.
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