What success looks like in this role:
The Position will be a Subject Matter expert on Windows 10 Image build and operating System deployment methodologies. Hands-on experience in the creation & update / Refresh of gold images along with hardware evaluation/integration is required. Develop/update Task sequence and knowledge of various deployment methods. Proficient knowledge of software/patch deployments is required.
Responsibilities and Accountabilities:
* Deliver and lead a team in delivering Image Management services which includes creating customized Windows images from source, Windows 10/Windows 11 migration, tier 3 incident management.
* Test of software packages created for distribution via SCCM 2012 R2 and SCCM 2016.
* Creation, further development and maintenance of SCCM task sequences for OS deployment.
* Evaluation of new Windows 10 GPO's.
* Strong understanding of VDI infra and provisioning templates.
* Represent the Image Management services for the specific account and act as a single point of contact (SPOC) for the customer, internal operations, and service delivery teams.
* Coordinate critical customer issues as well as new release and change implementations.
* Update and maintain operations manual and contractual reports.
* Identify areas of improvement in the account, propose and oversee implementation of CSIP’s.
* Approve implementation of technical documentation.
* Developing and testing Windows client Operating system master images (Windows 8.1/Windows 10 etc.) from the source as per customer requirements using tools such as MDT, SCCM, Windows ADK / LANDesk / Altiris when working as an individual contributor for small to medium-sized accounts.
* Test and integrate device drivers for new hardware models if working as an individual contributor for small to medium-sized accounts.
* Interact with SDM’s and clients as required to gather end-to-end requirements of the build, document them, and get signed off.
* Conduct peer review / Quality assurance for builds or changes being carried out by peers.
You will be successful in this role if you have:
* NV1 Security Clearance is required.
* Must be an Australian Citizen.
* Strong understanding of ITIL, specific to Change & Release management.
* Ability and willingness to take direction from team Lead, SDM and Client Executives.
* Ability to coach other members of team in their area of expertise.
* Ability to communicate clearly with all team members and end-users.
* Customer facing presentation and consulting skills.
* Strong knowledge of Microsoft PowerShell.
Certifications:
* ITIL Foundation (optional).
Certification on Configuration Manager (Optional).
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