OverviewOperations Manager (Automation & Transformation) with a focus on delivering the Vision2025+ strategy and evolving the transport and supply chain operating model.
The role is critical in delivering customer experiences like no other.Reporting to the NSW Distribution Centre Manager, you will be responsible for the operational execution of the NSW Distribution Centre operations.
You will prepare for the transition from a manual warehouse online fulfillment and store replenishment site to a semi-automated operation, including inbound putaway, replenishment (manual), online fulfillment (automated), store replenishment and cross dock of vendor products pre-picked for stores.
The new operation will consolidate vendor flow through deliveries and support import processing.Your team will ensure cost effective product availability, a consistently high level of service and operational excellence to enable omnichannel teams to deliver outstanding experiences for customers.
This role is crucial for delivering the present while considering emerging trends across transport and supply chain.
What YOUR DAY LOOKS LIKE
Oversee end-to-end warehouse operations including inbound, storage, picking, packing, dispatch, and returns.
Leverage emerging business capabilities to support achieving customer and commercial targets.
Ensure clear Standard Operating Processes, end-to-end exception management are aligned across David Jones, supported by clear SLA KPIs and reporting.
Ensure optimal performance of automated systems (e.g. AutoStore - GTP, conveyors, robotics, and the integrated WCS software to the WMS).
Lead the Distribution Centre with a robust focus on safety and employee well-being, ensuring compliance with all site safety protocols and fostering a safe, supportive setting.
Understand the automation methodology to ensure inventory is processed effectively and establish solid relationships between the automation provider and the leadership team to ensure seamless maintenance and support for the equipment.
Ensure AS-IS processes are documented, fully optimised with key performance metrics.
Plan and execute required improvement measures, including operational delivery, efficiency and brand/product operating requirements.
Ensure profitability of the operation, applying sound budgeting principles to an annual budget and controlling operating expenses and productivity to balance cost and service.
Develop team capability across DC Operations, including Managers, Supervisors, and Team Managers, with clear leadership for training and development planning and execution.
Participate in automation testing before and during implementation to ensure effectiveness of the new system.
Utilise data to understand critical paths and unlock commercial efficiency opportunities.
Manage inventory allocation, inventory flow and operational flow to optimise end-to-end operations.
Ensure service level commitments are satisfied, and service, sustainability and financial targets are achieved.
Strategically deliver David Jones strategy including all transformation programs supporting Vision 2025+.
Serve as a key contact for internal and external stakeholders regarding asset performance, service, maintenance and issue resolution.
Support business continuity plans and peak period readiness (e.g. promotions, holiday seasons).
Identify operational inefficiencies and lead Lean or Six Sigma projects to improve workflows.
Collaborate with IT, engineering, and supply chain teams on system improvements and new technology rollouts.
Analyse operational data and trends to inform strategic planning and daily decision-making.
What YOU'LL NEED TO THRIVE
Customer centric thinking and approach
Experience in leading an automated warehouse for online fulfillment and store replenishment.
Preferably Retail, Omnichannel, eCommerce and multi-brand warehousing
Experience working within an Automated Distribution Centre with operational knowledge of automation and inventory interdependencies
Expert Safety Leadership, including all PCBU requirements for site safety governance
Experience in leading large teams (100+) and building high performing and engaged teams up to Leadership levels
Experience with implementing Continuous Improvement programs or methodologies, including delivery of CI programs through teams/direct reports
Experience in commercial management (operational) including budget build (annual cycle) and active management of cost and productivity measures for a DC
Creative problem-solving skills
Passion for working collaboratively across various business functions and teams
Excellent stakeholder management, partnering and relationship-building capabilities
Digital fluency
Demonstrable business & industry knowledge in supply chain and automation
Experience with integration of Tier 1 systems WMS and WCS
Excellent analytical and financial acumen
Exceptional communication and interpersonal skills
Why DAVID JONES
Our purpose at David Jones is to 'inspire like no other', and culturally we aspire to be THRIVING.
In our thriving culture, our people will be at their best as individuals and as teams.
Our thriving cultural foundations are defined by the behaviours each and every one of us display.
It's our commitment and responsibility to ensure that as individuals and as a collective, that we are living our cultural foundations.
Unique opportunity to be part of a highly engaged, successful team, focused on the transformation of an iconic Australian brand
A competitive remuneration package including performance-based incentives
Parental leave policy of 18 weeks paid leave for the primary carer, and 3 weeks paid leave for the supporting partner
Generous employee discounts across David Jones and access to partner benefits
An additional day of leave for your birthday along with time to support charitable work
Opportunities to support community partnerships across our Corporate Social Responsibility program
Be a member of a company committed to sustainable practices, driving change in the retail landscape
Ongoing training and development to pursue individual ambitions
About US
Since 1838, David Jones' limitless quest for innovation and progress established the brand as Australia's original influencer in fashion and lifestyle.
Having revolutionised the way Australians shop, David Jones' creation of a social centre inspired and created lasting memories for past, present and future generations.
Today, our vision to inspire Like No Other drives us to continue this legacy in our ambitious purpose to be the destination that inspires, with experiences and services Like No Other.Our Thriving cultural pillars inspire our people to deliver on our vision and purpose.
We are Customer Obsessed; curious to understand and dedicated to delighting them with seamless solutions as one team.
We care for our people, customers, partners and community by creating Inclusive environments through belonging and respect.
We Empower with implied trust to act with integrity, value our unique skills and be accountable for our decisions.
We constantly seek Creative ways of improving, changing and exploring ways that we can inspire.David Jones is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.
If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.
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📌 Operations Manager (Automation & Transformation)
🏢 David Jones
📍 Sydney