We are seeking a highly organised and self‐motivated individual who possesses strong customer service, data entry, and problem‐solving skills. As a natural communicator, you thrive in exceeding expectations and have excellent active listening skills. Your positive outlook, amazing attitude, attention to detail, and determination to succeed set you apart. You possess the ability to reason and analyse quickly, providing effective solutions to customer inquiries and issues. Excellent written and verbal communication skills, along with strong computer skills and technical knowledge, are essential for this role. Adaptability to dynamic situations, multitasking ability, and effective time‐management skills are crucial to thrive in our fast‐paced environment.
Benefits of the Role
* Rare opportunity to work in one of the world's fastest growing industries
* Join industry pioneers and current market leaders in Australia.
* Contribute to changing the lives of our customers and helping them heal naturally
* Employee benefits schemes and rewards
Role Summary
As the Customer Support Agent, you will be part of Vitura's Customer Experience department. The Customer Experience department is the heart of the Canview platform. We are the main point of contact for customers who support our pharmacies, patients, and doctors.
Key Accountabilities
* Providing exceptional support and assistance to customers and other members of the Customer Service team in a range of administration tasks
* Communicating with customers through phone, email, and online live chat, demonstrating active listening skills and understanding their needs
* Delivering accurate information about our diverse product range, services, and processes
* Maintaining customer records and ensuring accurate data entry with exceptional attention to detail
* Coordinating with internal departments to ensure the timely processing of orders
* Providing respectful, empathetic, and engaging product support to customers, reasoning and analysing quickly to provide effective solutions
* Processing and following up on customer orders promptly and in a detailed manner
* Handling order complaints and returns efficiently
* Onboarding new customers and users to the platform, ensuring a seamless experience
* Gaining and maintaining in-depth product and compliance knowledge
* Assisting with reporting and audit requirements as necessary
* Meeting set team and individual KPIs
* And other duties as may be required, from time to time.
Requirements
* A positive disposition with enthusiasm to meet and exceed customers' needs.
* Strong problem‐solving skills, able to resolve customer issues in a timely manner.
* Excellent time‐management abilities, with the capacity to prioritise tasks effectively.
* Strong data entry and administration experience with exceptional accuracy and attention to detail.
* Punctuality and reliability.
* Strong multitasking abilities with proficiency in CRM systems.
* Strong interpersonal and communication skills, both written and verbal
* Excellent active listening skills and the ability to understand customer needs.
* The ability to reason and analyse quickly to provide effective solutions.
* Proficiency in Microsoft products such as Excel, Word, Outlook, and SharePoint.
* Availability to work Monday to Friday between 8:30 am and 5:00 pm.
Highly regarded but not essential
* Previous experience in an administration role (ideally 2 years+ experience).
* Previous experience in a call centre setting.
Other items required
* Australian working rights for at least 3 years.
* Must be willing to undertake a National Police Check.
Why Join us
* Gold Coast Living: Experience the Gold Coast lifestyle, with our HQ just 10 minutes from stunning surf breaks. Enjoy local cafes & restaurants just a short walk from the office.
* State of the Art Surroundings: Make the most of our natural light‐filled office space, fully equipped with staff chill out zones, soundproof focus pods, lush greenery, indoor and outdoor lunchrooms, all you can drink coffee and a lending library.
* Elevate Your Wellness: Vitura offers a range of initiatives to be your best self at work, including, complimentary telehealth appointments for you and your family members, free counselling and more.
* Celebrating Milestones Together: Feel valued and appreciated with our Employee Anniversary Recognition Program, acknowledging your dedication and commitment to our team's success. Join us for monthly all‐staff birthday bashes, vibrant awareness day morning teas, exciting fundraising events and happy hour Fridays!
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