Overview
The Workforce Supply, Mobility and Reform team is dedicated to showcasing the Department of Education as an employer of choice for teachers across Western Australia, Australia and the world. We play a key role in attracting and supporting talented educators by representing the Department at career expos, university events, and through online webinars. We also collaborate with the Communications team to shape and maintain the Department of Education careers website, along with developing engaging promotional materials that highlight the opportunities and impact of teaching in WA. Our team leads a number of important workforce initiatives, including:
* Recruiting high-quality teachers from interstate and overseas;
* Promoting the Department as a diverse and rewarding place to build a career in education;
* Managing the Leap program, which helps retrain teachers into specialist areas of need;
* Operating the Teach in WA Customer Service Centre, a one-stop hub supporting prospective and current teachers with information on employment eligibility, recognition of service, and qualification assessments.
Together, we're helping shape the future of education in Western Australia by connecting passionate teachers with rewarding career opportunities.
The Role
Customer Service Officers (CSOs) in the Attraction and Retention team support initiatives that bring great teachers to classrooms across Western Australia. They play a key role in the delivery of administrative and customer service functions that ensure a seamless experience for prospective and current educators.
Responsibilities
* Provide high-level administrative support for staff attraction and retention programs, including maintaining databases, managing correspondence, and preparing key resources.
* Respond to enquiries from applicants, employees, principals, and other stakeholders with accurate, timely advice on employment matters such as eligibility, salaries, and benefits.
* Build and maintain strong working relationships with internal and external stakeholders to support recruitment and workforce initiatives.
* Assess teacher eligibility, qualifications, and prior service to determine commencement salaries or entry into Department programs.
* Coordinate administrative systems to ensure timely and effective service delivery.
* Gather and analyse enquiry data to support continuous improvement and inform future service planning.
* Assist in the preparation of ministerials, briefing notes, reports, and official correspondence to support the broader team.
About you
You are proactive, detail-oriented, and committed to delivering excellent customer service. You have strong communication and organisational skills, can manage competing priorities, and maintain accuracy under pressure. You enjoy working collaboratively, building positive relationships, and finding solutions that make a difference. You have a genuine interest in supporting education workforce initiatives and take pride in contributing to the attraction and retention of outstanding teachers in Western Australia.
Why join us
To contribute to meaningful work that directly supports the attraction and retention of quality teachers in Western Australia. Be part of a collaborative team that values accuracy, initiative, and customer care.
Professional Benefits
* 12% employer contributed superannuation.
* Flexible working arrangements are genuinely considered to create healthy work life balance including working from home or remote, flexible working hours and part-time arrangements.
* Generous leave entitlements including annual, personal, long service and parental leave.
* Professional development opportunities and study leave/assistance.
* Access to salary packaging (in accordance with relevant industrial instruments).
* Enjoy easy access to public transport with the Claisebrook train station just a 5-minute walk away or, take advantage of the free Yellow Cat bus service that stops outside our building entrance. Additionally, various CPP parking locations are within walking distance.
Eligibility
* Be an Australian or New Zealand citizen, permanent resident or have a valid visa with relevant work rights for the term of the appointment.
* Consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education's Screening Unit before you start.
Application Instructions
Select Apply for Job and attach your documents. Complete the online application form, including details of two (2) work related referees, preferably one being your current line manager.
Your application should include:
* A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position.
* A statement of up to two (2) pages addressing the following selection criteria as outlined in the attached JDF:
* Demonstrated well developed research, conceptual, analytical and problem solving skills, including the ability to provide innovative thinking and present strategies to solve problems.
* Demonstrated well developed organisational skills with the ability to coordinate human resources projects or strategies.
The remaining criteria will be addressed at a later stage of the process. It is recommended you have your attachments ready before selecting Apply for Job. Your application must be received before the closing date and time. Late applications will not be accepted. For technical support submitting your application, you can call the Department of Education's Recruitment team on for assistance.
Equity and Diversity
We are committed to building the leadership capability of our people (Building Leadership Impact). We are committed to an inclusive and culturally responsive workforce reflecting the diversity in our workplaces and the Western Australian community. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, young people, people of diverse sexualities and genders, people with disability, and people from culturally and linguistically diverse backgrounds. Explore our Equity, Diversity and Inclusion Plan 2021‑2025 for more details.
Applications close: 4.30pm (AWST) on Wednesday, 26 November 2025.
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