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About the role
Reporting to the Sales Manager in WA, this full-time Product Support Advisor role will be responsible for providing technical support and product expertise to Austin Engineering's mining and resource clients across Western Australia. You will be based in our Perth office withregular site travel and play a key part in ensuring our customers receive exceptional service and get the most out of our industry-leading products.
What you'll be doing
Serving as the primary technical contact for clients, responding to inquiries and troubleshooting product issues in a timely manner
Providing training and guidance to customers on the proper operation and maintenance of our mining equipment
Liaising with our engineering and manufacturing teams to communicate customer feedback and requirements
Preparing technical documentation and user manuals to support the implementation and use of our products
Identifying opportunities to improve our product offerings and customer service based on client needs
Maintaining detailed records of all customer interactions and support activities
What we're looking for
Preferably, minimum 3 years' experience in a technical support or product advisor role, ideally within the mining equipment industry
Tertiary qualification in a relevant technical discipline such as Fabrication Boilermaker/ Heavy Fabrication trade qualified certifications/ qualifications or Engineering degree, essential
Strong understanding of the design, operation, specification and maintenance of heavy mining equipment and its fabrication
Experience fitting dump truck trays and excavator/loader buckets
Excellent communication and interpersonal skills to build trust and rapport with clients
Ability and willingness to provide support to our resource clients outside of normal business hours over the phone, if required
Demonstrated ability to quickly diagnose and resolve complex technical or product issues
Skilled at translating technical information into easy-to-understand guidance for customers
What we offer
At Austin Engineering, we're committed to providing our employees with a supportive and engaging work environment. In addition to a competitive salary, we offer a range of benefits including:
Ongoing training and development opportunities to expand your skills
Competitive salary with sales incentives structure
Stable, long-term employment with leading mining services provider
About us
Austin Engineering (ASX:ANG) is a leading designer, builder, and sustainer (on and off mine site) of customised mining solutions for the world's largest mining companies. Headquartered in Perth, Australia, Austin provides our partners across six continents, innovative and market-leading end-to-end mining solutions, from our facilities in Australia, Indonesia, USA & Chile.
With more than 50 years of experience, we design and manufacture customised load and haul solutions for the world's mining industry. From dump truck trays to buckets, water tanks, tyre handlers and beyond, every product is built for purpose and backed by a commitment to innovation, safety and long-term performance.
To be eligible to apply for this role you have to hold permanent working rights in Australia.
Please note, that unsolicited applications from recruitment agencies will not be accepted.
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Your application will include the following questions:Which of the following statements best describes your right to work in Australia? How many years' experience do you have as a Product Support Advisor? Do you have customer service experience? Are you willing to undergo a pre-employment medical check? Do you have a current Australian driver's licence? How many years' experience do you have as a Fabrication Boilermaker?
With more than 50 years of experience, we design and manufacture customised load and haul solutions for the world's mining industry. From dump truck trays to buckets, water tanks, tyre handlers and beyond, every product is built for purpose and backed by a commitment to innovation, safety and long-term performance.
We're a people-driven engineering business—built on the contributions of highly skilled tradespeople, engineers, field service teams and support staff across four continents. Our focus is on helping our people, and our customers, succeed for the long haul.
With more than 50 years of experience, we design and manufacture customised load and haul solutions for the world's mining industry. From dump truck trays to buckets, water tanks, tyre handlers and beyond, every product is built for purpose and backed by a commitment to innovation, safety and long-term performance.
We're a people-driven engineering business—built on the contributions of highly skilled tradespeople, engineers, field service teams and support staff across four continents. Our focus is on helping our people, and our customers, succeed for the long haul.
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