Ouyen, Victoria
Part-time
$35.73 - $38.20 per hour
Description
We're currently searching for a dynamic, community-focused administration leader that is community focused and enjoys providing high-quality customer service.
In this role, you'll be a key point of contact at the Ouyen Service Centre, assisting residents, visitors and internal staff by delivering accurate information, timely support and first‐time resolutions wherever possible.
Position details
Permanent Part Time - working a minimum of 36 hours over a four week work cycle, with standard hours of Monday, Tuesday and Thursday from 11.30am to 2.30pm.
Additional hours may be offered periodically to provide coverage during staff leave, support training activities or assist with team operations..
Job Number: R2725Applications Close: 4pm, Thursday 12 March 2026
About The Opportunity
Working from the Ouyen Service Centre, this role will see you assisting residents, visitors and internal staff by delivering accurate information, timely support and first‐time resolutions wherever possible.
You will contribute to the smooth operation of the Centre through front‐of‐house reception and cashiering duties, responding to enquiries across multiple channels, and providing essential administrative support to ensure Council services are delivered efficiently and professionally. With a diverse range of tasks—spanning customer support, records management, website updates, coordination of diaries, and assisting with community services—your work will help strengthen the connection between Council and the community it serves.
What You Will Bring
Ideally the successful applicant will have the following:
A strong customer‐service focus, with the ability to support all customers—with professionalism, empathy and fairness.Excellent communication skills, both verbal and written, enabling confident interactions with the public and staff at all levels.Proven experience in customer service, cash handling and the accurate use of computer systems, including Microsoft Office and (ideally) CRM (Customer Record Management) or records management systems.High attention to detail, strong administrative capability and the ability to prepare clear, accurate correspondence.Effective problem‐solving and conflict‐resolution skills, with the ability to de‐escalate issues and find practical solutions.A collaborative approach, able to work effectively across departments and contribute positively to organisational service delivery.A commitment to confidentiality, discretion and upholding Council's values in all interactions.
Salary and conditions
The position is classified within Band 4 of Council's Current Enterprise Agreement ranging from $35.73 to $38.20 per hour plus statutory superannuation.
Candidates viewing via Seek or Linkedin are strongly encouraged to visit Councils Career's page by following this link- https://www.mildura.vic.gov.au/Council/Careers/Current-Job-Vacancies to view a copy of the Position Description and application form that is a requirement to apply for this role.
Benefits
As an employee you will have access to benefits such as:
Financial recognition upon successful annual performance review, including either progression through banding structure or end-of-band bonus payment.Study Support Program with Paid Study Leave and Financial Contribution to Qualification FeesAccess to Flare Employee Benefits for savings on everyday livingLearning and Professional Development OpportunitiesSupport for Families: 16 weeks Paid Parental Leave or 32 weeks at Half PayBi-Annual Employee Recognition Celebration for Milestones and AchievementsDiscounted Health Insurance and Gym MembershipsFree Counselling for Employees and Immediate Family Members
For a full list of councils benefits please visit our website: https://www.mildura.vic.gov.au/Council/Careers/Employee-Benefits
Mildura Rural City Council is an equal opportunity employer and is committed to building a culture that values diversity. We encourage applications from individuals of all ages, backgrounds and identities.
We encourage people with a disability, lived experience of disability, Aboriginal and Torres Strait Islanders and people from culturally diverse backgrounds to apply for this position.
All applicants must have the right to work in Australia and will need to provide a Police Check prior to commencing employment.
Mildura Rural City Council is a Child Safe organisation and as such, applicants may be required to hold a Working with Children Check. Applicants may also be required to undergo a pre-employment medical check as per the requirements of the role.
About Our Organisation
Mildura Rural City Council is a dynamic local government organisation that provides 100+ different services, facilities, programs and infrastructure to a resident base of 56,000+. Our workforce of 600+ employees support our community and help make our region a great place to live, work, play and visit. Learn more about our
About Our Region
Mildura Rural City covers almost 10 per cent of the state of Victoria and shares borders with both New South Wales and South Australia. The region is home to Mildura - a vibrant city of 35,000+ people - and a range of smaller townships and rural communities spread across 22,000 square kilometres.
Only a short flight from two capital cities, Mildura boasts quality services, exciting attractions, diverse industries and a strong community spirit. There are fantastic professional, cultural, social, sporting and educational opportunities on offer. Learn more about our
Applying for this position
All Applications Must Include
A completed Job Application FormA resumeA covering letter
Applicants that do not address the key selection criteria in their application may not be considered.
Want to know more?
Visit mildura.vic.gov.au/Jobs for a copy of the Position Description and Application Form.
Call Human Resources on (03) 5018 8197.
Find out more about relocating: Live - Mildura.com
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