Financial Systems and Operations Branch within Defence Finance Group is calling for applications from individuals to provide exceptional customer service and assist in resolving internal and external stakeholder issues and process financial data.In this role, you will:Deliver high quality customer service to achieve business outcomesShow initiative and collaborative problem solving skillsHave strong attention to detailDemonstrate commitment to on-the-job training and participate in activities to build and maintain customer service skills, system knowledge and understandingProvide guidance and training to team members through peer mentoringRespond to queries or escalated customer enquiries via telephone and / oremails in a professional and timely mannerUndertake processing in financial systemsWork collaboratively and contribute to team goals and objectives, establish rapport and maintain internal and external relationshipsActively participate in business improvement and change management with a customer / client focusUndertake ad hoc tasks within your area of expertise as requiredFinancial Systems and Operations provides support to the whole of Defence.
This may necessitate variable start and finish times to meet business outcomes within our bandwidth.
On-the-job training will be provided to successful applicants.About our TeamWe are seeking candidates who may be placed in our Accounts Payable team.Accounts Payable is a critical function within the finance department responsible for managing Defence invoices.
The team plays a vital role in ensuring supplier invoices are processed accurately and paid on time, while ensuring adherence to government policies, contract terms and helping maintain strong supplier relationships.We provide a working environment that offers a diverse range of work, flexibility to be innovative, work with talented colleagues, and be guided and supported to ensure you always have everything needed to succeed.Specific advantages include:The flexibility to work in a range of locations across Australia.A career pathway with comprehensive professionalisation and skilling programs to support your development.Opportunities to work with visionary and experienced Financial processing specialists.A generous remuneration package, including 15.4% employer superannuation contributions, conditions of service, leave provisions and flexible work options.The opportunity may arise to travel to other sites.The successful applicants will be required to work during standard business hours, within the bandwidth 7.00am to *****pm (can be up to *****pm) Monday to Friday, excluding public holidays.Our Ideal CandidateThe ideal candidate for the Technical Officer position will possess skills to work under general direction; you will have demonstrated customer service experience and the ability to work collaboratively with your peers for a positive and productive work environment.
The role requires you to follow procedures, ensuring positive outcomes in a fast-paced team environment.Our Ideal candidates for Financial Systems and Operations will:Have a strong client focus with previous customer service experience and a flexible and positive "can do" attitudeRespond to escalations and other duties as required and take directions from Team Leaders in a positive and proactive mannerAction daily reportsUnderstand and support the organisations vision and business objectivesActively listen, support colleagues, share information and identify learning opportunities through mentoring team membersUnderstand and follow procedure, policies and processes to complete a range of tasksBuild and sustain positive relationships with team members and stakeholders and exercise goodjudgement in resolving queriesActively participate in teamwork activities and operates as an effective team memberBe digitally aware and use technology to undertake operational work in a financial environmentWork well within a team based environment and seek efficiencies in processesIs committed and focussed on achieving objectives and takes responsibility for completion of work and seeks assistance when required.Application Closing Date: Sunday 8 February ****
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