Overview Gallagher is a global leader in insurance broking, risk management and consulting, with over 71,000 employees worldwide in more than 130 countries. We have a global reach with a local presence and pride ourselves on being a socially responsible and ethical organisation expressed through our Shared Values, The Gallagher Way. We are proud to have been awarded one of Insurance Business Australia Top Insurance Employers and Forbes Best Employer for Women.
About the role As a Senior Claims Executive, you’ll be responsible for managing claims in line with policy conditions and service standards, delivering exceptional client outcomes. You’ll take ownership of a mixed portfolio, working closely with clients, brokers and internal stakeholders to manage the end-to-end claims process, including complex and non-standard matters.
Key Responsibilities
Provide expert advice to clients, brokers and internal stakeholders on claims matters
Assess claims through policy interpretation and review of individual circumstances
Advocate on behalf of clients to achieve optimal settlement outcomes
Manage and negotiate complex and non-standard claims
Collaborate with Claims Leaders to deliver tailored solutions
Support dispute resolution processes, including IDR and EDR (AFCA)
About you
5+ years experience in a client-facing claims role
Strong understanding of claims processes, policy interpretation and lodgement
Knowledge of insurance products across commercial or SME portfolios
Excellent negotiation, influencing and client advocacy skills
Proven ability to build strong stakeholder relationships
A proactive, solutions-focused mindset with solid commercial acumen
High school diploma and five years related experience
Good understanding of claims processing and the insurance brokerage business
Licensing required
Benefits
Career Development: Access to personalised career pathways, training programs and tuition assistance to help you grow
Wellbeing Support: Enjoy wellbeing offerings, an employee assistance program, and additional weeks of Lifestyle Leave
Rewards and Benefits: Gallagher Rewards for discounts at over 350 major retailers, an Employee Stock Purchase Plan and salary-sacrifice superannuation options
Community Impact: Paid volunteering days to give back to causes you care about
Inclusive Culture: We are committed to diversity and inclusion, welcoming people of all backgrounds, faiths, sexual orientations, gender identities and lifestyle choices
Comprehensive Training: Full training provided to set you up for success
4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave
Novated leasing opportunities
Two paid volunteer days annually
Health insurance discounts with our group insurance plan
Employee Stock Purchase Program
Paid parental leave
Flexible and hybrid work arrangements
Mental health and wellbeing support for yourself and immediate family members
Employee Recognition Awards and service milestone recognitions
Peer support programAnnual flu vaccinations
Access to Reward Gateway – discount offers at over 350 retailers
And more ...
Ready to apply? Take the next step in your career and join a company that invests in your success. Apply now via our careers website.
Equal Employment Opportunity Gallagher is an Equal Employment Opportunity (EEO) employer committed to workplace diversity and inclusion. We embrace a working environment that celebrates individuality and fosters collaboration.
Contact For further information, contact our Talent Acquisition team at
careers@ajg.com.au .
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