Job Overview
As a Senior Infrastructure Specialist, you will play a pivotal role in delivering managed services and technical support across complex technology environments. This includes supporting network automation and monitoring platforms, ensuring high availability, and collaborating with internal teams and vendors.
Key Responsibilities
* Monitor, maintain, and support critical network and security toolsets and platforms.
* Provide incident management and access control within an ITIL-based environment.
* Support change control, release management, and process improvement.
* Collaborate with internal teams and external vendors to ensure service delivery outcomes.
* Act as an escalation point for more complex incidents or troubleshooting from other support and project teams.
* Support security engineering activities, including vulnerability assessments and SIEM platforms (e.g., Splunk).
* Maintain accurate and up-to-date technical documentation reflecting details about monitoring and tooling platforms.
* Conduct auditing and technical uplift tasks to ensure compliance with relevant standards and client requirements.
* Undertake proactive maintenance activities to ensure vulnerability remediation and version control for all supported systems.
* Complete project tasks requiring input, integration, or specialization with Tools and Monitoring systems.
Required Skills and Qualifications
* Expertise in systems/network administration (Linux, AD, DNS, DHCP); networking knowledge with CCNA certification or above.
* Experience with advanced routing technologies (SDA, DNAC – Catalyst Centre) and multiple monitoring and tooling platforms (Stat Seeker, NetScout, Cisco ISE, TACACS, WINNER & Infoblox).
* Strong working knowledge of security operations and tools (e.g., Splunk, SIEM, vulnerability management).
* Problem-solving mindset and ability to work calmly under pressure.
* Strong communication skills and ability to collaborate across technical and non-technical teams.
* A proven capability for learning and willingness to contribute to continuous service improvement.
* Australian Citizenship with Baseline or NV1 security clearance.
What's in it for you?
* Standard business hours (Mon–Fri, 38-hour week) with a hybrid arrangement: 3 days in office, 2 from home.
* Accessible employer with wheelchair access.
* Inclusive paid parental leave, up to 16 weeks for the primary caregiver.
* 25% monthly service discount and $80 monthly bill rebate plus additional benefits to over 400 retailers Australia-wide.
* Connect at work through employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.
* Vibrant campus life, variety of facilities, including restaurants, cafes, gymnasium, GP, and post office.
* Free Optus bus from Macquarie University Metro Station every 6–8 minutes; morning and afternoon.
About Us
We value diversity and individual differences, ensuring equal employment opportunities for all job seekers.