Are you looking to kickstart your IT career?
Join a successful business that supports your growth
Do you want to be a part of a team that makes a difference?
About us The JPL Group is the largest specialty jewellery retail chain in Australia; including iconic brands - Prouds The Jewellers, Angus Coote and Goldmark, with over 440 privately owned and operated stores employing some 4,000 team members nationwide.
We are recognised by our customers for providing quality, service, value and style; and to our Team Members, we are known for creating an enjoyable and supportive working culture.
About the role The Group Junior IT Helpdesk Analyst plays a key role in delivering timely and effective first-level technical support across all stores and our Head Office.
In this role, you'll assist users with a wide range of IT issues, helping to maintain smooth day-to-day operations throughout the organisation.
You'll work as part of a supportive team, developing your technical skills while providing friendly, solutions-focused service to stakeholders at all levels.
What will you do?
Monitor daily store connectivity and data polling to ensure all systems are online and functioning.
Provide first-level technical support to stores and Head Office, resolving IT issues promptly and professionally.
Set up, maintain, and support hardware and devices including registers, iPads, laptops, printers, telephony, EFT machines, and stocktake kits.
Manage IT requirements for new and existing stores, including NBN services, email setups, and peripheral configuration.
Ensure sales data is processed correctly through Pathway and assist with store closure procedures when required.
Respond to helpdesk alerts and BackOffice database issues, escalating where necessary.
Coordinate and fulfil IT-related stationary orders such as register rolls and toner for stores and Head Office.
Maintain strong communication with internal teams and store staff, ensuring timely updates on unresolved issues or unsuccessful contact attempts.
What skills and experience do you need?
Strong computer literacy, including familiarity with Windows operating systems and Microsoft Office applications.
Basic understanding of telephony systems and SDWAN functions (or willingness to learn).
Solid analytical and troubleshooting skills with a proactive, solution-focused approach.
Ability to work both independently and collaboratively within a team environment.
Excellent organisational and time-management skills, with a commitment to punctuality and meeting deadlines.
Confident verbal and written communication skills, with a customer-focused mindset.
Ability to build and maintain positive relationships with internal teams and external stakeholders.
Self-motivated, enthusiastic, and able to stay calm under pressure while delivering high-quality work.
This is a fantastic opportunity to work with the largest jewellery retailer in Australia.
If this sounds like you then click 'Apply Now' and sparkle with us