This is a Manager, Financial Crime Compliance - Customer Advisory Business Bank role with Commonwealth Bank based in Sydney, NSW, AU Commonwealth Bank Role Seniority - mid level More about the Manager, Financial Crime Compliance - Customer Advisory Business Bank role at Commonwealth Bank Please note: Our Talent Acquisition team will be taking a scheduled break over the festive period beginning 22 December. We will resume reviewing applications and responding to enquiries from January. We appreciate your understanding and patience during this time and wish you a safe and enjoyable holiday season. At CommBank we’re proud to build a brighter future for all and we believe growth drives innovation. We are incredibly proud to serve over 18 million customers by providing premier retail and commercial banking services predominantly within Australia. Our unwavering dedication to excellence and innovation propels us forward, allowing us to meet the ever-changing needs of our customers while contributing to the overall prosperity of our nation. Despite the shifting economic landscape, we have steadfastly supported both our customers and communities, continually working to keep the Bank safe and strong. Inspired by our purpose, we are laser-focused on building tomorrow’s bank today for our customers. This means playing a key role in helping to build Australia’s future economy, reimagining customer experiences, and delivering simpler, safer, and better banking services. Our commitment to helping the nation prosper and improving living standards for all Australians remains at the heart of everything we do. The Financial Crime Compliance (FCC) team is accountable for the development, implementation, and ongoing leadership of the Group’s financial crime compliance services. Our mission is made possible by our people, their diverse skills, unique perspectives and shared passion. Within FCC, the Customer Advisory function plays a critical role in supporting Business Banking by reviewing and advising on complex customer matters, transactions, and emerging risks. As a Manager in the Customer Advisory team, you will conduct detailed due diligence assessments, provide practical compliance advice, and support the implementation of the new AML/CTF law reforms. This role requires strong analytical skills, stakeholder engagement, and the ability to provide clear recommendations that balance regulatory obligations with business outcomes. Be part of something bigger and redefine what’s to come across Australia. Do the impactful work that matters This role is wide reaching and not prescriptive in every sense. Discretion and sound judgment are critically important. Reporting to a Senior Manager, you will work closely with Business Banking, Line 1 Financial Crime teams, and the Financial Crimes Intelligence Unit to strengthen the Group’s ability to identify and manage financial crime risks. You will engage directly with stakeholders on high-risk customers, lending transactions, and new-to-bank relationships with complex structures. We’re interested in hearing from people who will aspire to Conduct due diligence assessments of high-risk customers to ensure compliance with AML/CTF obligations and internal policies. Review and analyse complex corporate structures and provide clear, well-reasoned recommendations to mitigate financial crime risks. Review and advise on complex lending transactions and new-to-bank customers with high-risk or complex structures. Support the Financial Crimes Intelligence Unit by assessing and responding to emerging risk typologies relevant to Business Banking. Assist in reviewing and assessing transaction monitoring controls implemented for Business Banking products. Support the implementation of the new AML/CTF law reforms within Business Banking processes and controls. Contribute to the development and maintenance of policies, procedures, and guidance materials relevant to customer advisory. Partner with Line 1 Business Banking stakeholders to implement and embed the financial crime risk management framework. Deliver guidance, training, and support to uplift business stakeholder capability on financial crime risk awareness. Other qualities you may possess include Tertiary qualifications in business, finance, law, or a related discipline (preferred). Relevant industry certifications (e.g., ACAMS) desirable. 4–6 years’ experience in AML/CTF, Sanctions, or ABC compliance within financial services or a regulated environment. Strong knowledge of AML/CTF regulations, with demonstrated experience in customer due diligence and reviewing complex structures. Experience in advising on complex lending transactions and new-to-bank onboarding. Familiarity with transaction monitoring controls and their application in Business Banking products. Strong analytical and problem-solving skills with the ability to assess emerging risks. Excellent communication and stakeholder engagement skills, with the ability to influence and partner effectively across the business Working with us means Whether you’re passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our website. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank. At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day. We’re determined to make a real difference for Australia’s first peoples. We encourage all interested applicants to apply. If you’re already part of the Commonwealth Bank Group (including BankWest), you’ll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. Grow. Belong. Shape what’s next. Turn potential into impact with a CommBank career If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career. We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696. Advertising End Date: 27/01/2026 Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Commonwealth Bank team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities ✅ Conducting due diligence assessments Reviewing complex structures ⚖️ Supporting AML/CTF reforms Key Strengths Analytical skills Stakeholder engagement Compliance knowledge Industry certifications Experience in financial services ️ Communication skills A Final Note: This is a role with Commonwealth Bank not with Hatch.