Customer Relationship Specialist
We're seeking a talented Customer Relationship Specialist to join our team. In this role, you will deliver exceptional customer experiences by meeting their end-to-end banking needs.
About the Role
This is a full-time position located in Boronia. You may be required to provide occasional support at our Ringwood or Bayswater branches.
Key Responsibilities
* Determine customers' current and future goals and design solutions that meet their needs, objectives, and interests.
* Educate and support customers with their digital literacy and online banking needs as we continue to innovate our offerings.
* Guide customers through personalised lending solutions by exploring tailored personal loans and credit card options.
* Become a lifelong learner by taking advantage of on-the-job training and other learning opportunities.
* Build connections by supporting our customers, giving back, and making our communities a better place.
Requirements
* Deliver exceptional customer service consistently.
* Achieve sales results through solutions that truly meet customers' needs.
* Communicate confidently with new and existing customers face-to-face and over the phone.
* Quickly build relationships and rapport with customers and colleagues.
* Earn a drive for collaboration and a willingness to understand and share what makes us different.
* Prior experience in consumer lending is desirable but not essential.
Why Join Us?
* Making a big impact that matters? Here, you'll know your work directly benefits the customers and communities we serve.
* Want to be more than just a number? Join a team that values diversity and flexibility.
* Take your learning to the next level through our corporate university.
Benefits
* Enjoy access to great health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program.