Overview
BlueScope is an Australian-born, global company operating in 18 countries with a team of over 14,000 people. Fielders manufactures and markets steel building products across Australia. The team focuses on providing customer-inspired outcomes to support architects, engineers, builders, installers and property owners.
Join our Marion team as a Customer Service Representative. This role supports the Fielders business by interacting with internal and external customers across face-to-face, phone and email channels. You will be a self-motivated, quick thinker who can juggle multiple tasks and adapt quickly.
This is a Monday to Friday day shift: 7:30am – 4:00pm.
Responsibilities
* Interact with customers and manage relationships and enquiries face to face, via phone and/or email
* Collaborate with internal stakeholders including marketing, warehouse and sales to meet customer expectations and requirements, including product specifications, special packaging and delivery timetable
* Prepare and follow up on customer quotes, while supporting sales teams and branches across Australia
* Provide internal support and regular feedback to sales teams with customer and competitor information
* Resolve issues and look for ways to improve the customer experience
* Ensure tasks are completed in a timely manner and systems are updated accordingly
More About You (Qualifications)
* Excellent communication, negotiation and interpersonal skills
* A strong customer focus with the ability to resolve issues effectively and efficiently
* The ability to learn new and custom IT systems quickly
* A proactive approach in building constructive and effective relationships
* High attention to detail with the ability to complete multiple tasks simultaneously
* A commitment to your own safety and well-being while caring for others
What's In It For You (Benefits)
* Ongoing career development opportunities
* Ongoing training
* Employee benefits with discounts on health and wellbeing products and services
* Team lunches
* Team building activities
* Employee Assistance Program
Come and discover us at bluescope.com/life-at-bluescope/careers.
Together we can make a world of difference.
Applications close Thursday 2nd October 2025
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