ZERO Markets is a global financial services provider with operations across multiple entities. Our mission is to empower clients with innovative financial solutions and exceptional service.
Role Description
We're looking for a proactive and hands‐on Office IT Support / Junior IT Administrator to join our growing team in Sydney.
This role is ideal for someone early in their IT career who enjoys solving problems, supporting users, and working across a mix of systems, networks, and web tools.
You'll be the go‐to person for day‐to‐day IT support, helping ensure our office runs smoothly while gaining exposure to a wide range of technologies.
What You'll Be Doing
* Provide day‐to‐day IT support for staff (PCs, laptops, printers, Wi‐Fi, meeting room systems)
* Manage user accounts and access (Microsoft 365, internal systems)
* Troubleshoot hardware, software, and network issues (VPN, IP configs, connectivity)
* Assist with system updates, backups, and basic security patching
* Support website updates and maintenance (WordPress, HTML/CSS)
* Work with external vendors for IT equipment and services
* Maintain IT documentation and improve internal processes
What We're Looking For
* 1+ year of IT support experience (or strong internship experience)
* Degree in IT, Computer Science, or related field
* Familiar with Windows and macOS environments
* Basic networking knowledge (TCP/IP, LAN/WAN, Wi‐Fi)
* Exposure to WordPress or basic web technologies is a bonus
* Strong troubleshooting and communication skills
* Self‐motivated with a customer‐first mindset
* Fluent in English and Chinese (Mandarin)
Why Join Us
* Great opportunity to grow your IT career in a supportive environment
* Exposure to cloud systems, networking, and real‐world IT operations
* Work in a collaborative, fast‐paced team
* Convenient Sydney office location
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