Join to apply for the
Customer & Stakeholder Advisor
role at
Connect Sydney
ConnectSydney has a mission to serve our customers in a way that delivers sustainable outcomes every day for the customer, client and contractor. We apply our values to the way we do business and strive to achieve the Stewardship Principles in cooperation with Transport for NSW (TfNSW).
The Customer & Stakeholder Advisor will support the Customer & Stakeholder Manager in building relationships with the community and stakeholders and ensuring the organization's obligations for notifying and consulting with the community and stakeholders are met. The role is frontline in managing the organization's reputation and has the ability to drive high levels of customer satisfaction.
Key Responsibilities:
Act as a first point of contact and liaison with the community, stakeholders and customers regarding planned works
Work with the Customer & Stakeholder Manager to run community, stakeholder and customer consultations
Participate in door-knocks and meetings with residents, customers and stakeholders
Organise distribution of collateral and information using traditional and digital channels
Work with ConnectSydney's Fault Management Centre and Councils on works including managing vegetation, graffiti, litter, and other road maintenance activities
Coordinate with ConnectSydney techs and Local Councils to trim vegetation that is obscuring traffic lights, VMS and other assets (door-knocking and letter drops when vegetation is on private land)
Draft community engagement plans and seek approval from the Community & Stakeholder Manager
Draft public-facing collateral and coordinate approvals
Update and maintain Consultation Manager recording and close out all interactions
Provide information to the Community & Stakeholder Manager so TfNSW can manage ministerial briefings and responses, media and correspondence relevant to the Harbour Zone and our work
Support research and survey programs to provide insights on Harbour Zone stakeholders, communities, and customers
Manage the TfNSW milestone weekly reporting requirement
Manage the **** community line and community inbox, escalating issues to the Customer & Stakeholder Manager as appropriate
Seek to provide a high level of customer service to bolster the organization's reputation and build goodwill
About You:
Tertiary qualification in Public Relations/Marketing/Communication & Journalism (Desirable)
Current driver's licence
Exposure to the building/construction/engineering sectors
Experience in community relations and stakeholder engagement
Highly organized and methodical
Excellent attention to detail
Proven ability to engage with a diverse range of people
About Us:
ConnectSydney is an equal opportunity employer who believes diversity of thought, background and experience strengthens relationships and benefits our people, clients, and communities. We are committed to cultivating an inclusive and high-performing culture where our people thrive and are proud to bring their whole selves to work, inspiring a respectful and inclusive environment. ConnectSydney encourages and welcomes the opportunity for applicants to share their lived experiences.
Benefits of working with us include:
Flexible working – All flexibility requests are genuinely considered. This position is a
hybrid
role.
Growth – We are growing and there are opportunities for your career development across our business units.
Discounts – Access to hundreds of businesses such as Woolworths, Air BNB, The Iconic, JB HI-FI, Dan Murphys, Bupa Health Care, and Specsavers. We also offer access to novated leasing.
Paid leave – Parental, cultural, community service, study, corporate volunteering and purchased leave available.
Culture – We are dedicated to fostering a workplace environment that values diversity and inclusion, and we recognise and celebrate excellence throughout the year.
How to apply
Please submit your interest with the apply button where you will be directed to create a profile on our system. We celebrate diversity at ConnectSydney and would welcome applications from people who identify as Aboriginal and/or Torres Strait Islander, people with a disability or neurodivergence, and those from LGBTIQA+, Veteran or other diverse groups.
If you require any reasonable adjustments to the recruitment process so your application can be submitted to our system and considered for this role, please email .
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