Customer Service Representative
We are seeking a skilled and enthusiastic Customer Service Representative to join our team. As a key member of our sales floor, you will play a crucial role in delivering exceptional customer experiences and contributing to the success of our store.
About the Role:
This is an excellent opportunity for someone who is passionate about fashion and enjoys working with customers to find their perfect fit. You will work closely with your colleagues to create a welcoming and engaging environment that encourages customers to explore our products.
Key Responsibilities:
* Provide exceptional customer service by responding to customer inquiries and resolving any issues promptly and professionally.
* Work effectively as part of a team to achieve sales targets and maintain a high level of customer satisfaction.
* Assist customers with finding products and providing recommendations to enhance their shopping experience.
* Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
* Maintain a safe and secure work environment by adhering to loss prevention policies and procedures.
Benefits:
* A 50% staff discount on all products.
* In-store coaching and comprehensive training programs to help you develop your skills and advance your career.
* Sales-based incentives and rewards for meeting or exceeding targets.
* Access to our Employee Assistance Program for wellbeing and mental health support.
* Gift Cards for referring successful top talent through our Employee Referral Program.
A Day in the Life:
* Interact with customers in a friendly and professional manner, building strong relationships and creating a loyal customer base.
* Work collaboratively with colleagues to achieve sales goals and maintain a high level of customer satisfaction.
* Stay up-to-date with product knowledge and trends to provide expert advice and recommendations to customers.
* Contribute to visual merchandising and store displays to create an engaging and appealing shopping environment.
* Maintain accurate records and reports, ensuring seamless communication with management and colleagues.
About Us:
We are a dynamic and forward-thinking company committed to providing exceptional customer experiences and driving business growth. Our mission is to be the leading provider of innovative and stylish clothing solutions.