Member Support Consultant | Double Bay (full time)
Fitness First – Sydney Eastern Suburbs NSW
A globally recognised leader in the fitness sector, Fitness First currently operates 51 Australian clubs across New South Wales and Victoria. We believe that fitness inspires people to excel - it takes courage, determination, and dedication. Working with Fitness First is more than just a paying job. It's the start of a career that will allow you to empower thousands to put themselves First and lead fearless and extraordinary lives.
As an employer, we are on a mission to uncover exceptional talent and nurture, develop and celebrate our employees.
Fitness First, Australia, is proud to be part of Fitness & Lifestyle Group, Asia Pacific's largest diversified fitness brand.
The Opportunity
Fitness First is opening a brand-new, premium club in Double Bay in June 2026 - and we're building a front-of-house team that will set the standard for member experience from day one. We're looking for confident, service-focused Member Support Consultants to join us from early 2026 for the pre-sales phase and continue into the club's launch and beyond.
As the first point of contact for prospective and existing members, you'll play a key role in bringing the Fitness First Double Bay experience to life — showcasing our Diamond-level signature concepts, state-of-the-art training zones, premium lounges, and full-scale Revive Recovery suite featuring traditional and red-light saunas, cold plunges, cryotherapy, massage chairs and more.
This role blends premium service, value-based selling, and meaningful conversations that help people choose the right membership for their lifestyle and goals.
Key Responsibilities
Pre-opening (early 2026 – June 2026)
* Support the pre-sales campaign by engaging potential members and showcasing the club's premium offering
* Deliver a polished, professional experience at every touchpoint — in-person, over the phone, and at offsite activations
* Build excitement and trust by guiding prospects through the membership options and Diamond-level experiences
* Contribute to achieving pre-sales targets through confident, value-focused conversations
Post-opening (June 2026 onwards)
* Welcome new and existing members with a warm, attentive, and service-first approach
* Handle membership enquiries, tours, sign-ups, and onboarding conversations
* Deliver exceptional service at the front desk, ensuring every member's visit feels premium and seamless
* Support retention through positive interactions, problem-solving, and proactive engagement
* Uphold club standards across presentation, operations, and member experience
* Collaborate with your Membership Manager and team to achieve sales and service goals
About You
You're confident, polished, and passionate about elevating the member experience. You know how to hold a great conversation, make people feel valued, and sell genuinely on brand and experience .
We're looking for:
* Experience in sales, customer service, or hospitality — ideally in a premium environment
* Strong communication skills and the ability to tailor conversations to different people
* A service mindset, with a genuine desire to help members feel supported and understood
* Confidence in achieving KPIs through warm, consultative sales interactions
* A professional presence and the ability to represent a flagship club with pride
What we can offer you
We can give you a career with meaning - where you can see how your actions positively impact the lives of others on a daily basis. We are proud of our energetic and supportive culture where you'll feel like one of the Fitness First family from day one.
* A competitive OTE of $60,000-$65,000 made up of base salary and commission, plus super
* A complimentary Platinum Fitness First membership
* Anniversary leave days and an additional free gym membership for friends and family as part of our "recognition for service awards"
* Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
* Anniversary leave days and additional complimentary memberships through FLG's Recognition of Service Program
* Be recognised and rewarded by your peers for living our values with FLG's People's Champion awards
* Enjoy exclusive employee discounts with industry leading fitness, travel, fashion and retail brands through FLG's partner discount program
* Leading paid parental leave program
* Employee Assistance Program
Apply Now
Please click 'Apply' to submit a resume that details your experience, attributes and achievements.
About Fitness & Lifestyle Group
Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.
FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.
Our commitment to diversity & inclusion
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.
We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds.
Member Support Consultant - Salaried
#J-18808-Ljbffr