As a Sales Assistant you will be responsible for supporting the store management team, you’ll be tasked with driving forward both turnover and revenues from the store based on lean principles. Keeping a close focus on customer service, you will be an ambassador of the Ryman brand.
What you will do in your working day
* Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
* Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
* Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
* Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
* Carry out stock replenishment and when required maintain accuracy of our stock systems
* Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
* Acquire a high level of product knowledge and continue to self-develop that knowledge
* Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
* Ensure compliance with all relevant Health and Safety policies
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