About the Role
We're a global leader in Network as a Service (NaaS). Our employees enjoy a collaborative and supportive environment. We work across time zones to execute our global vision and trust each other to get things done.
Job Summary
This role is dynamic and fast-paced with many opportunities for career development.
* Provide high-quality customer service
* Manage multiple communication channels
* Meet or exceed customer support KPIs and SLAs
Key Responsibilities
* Network incident resolution and maintenance
* Certification in network infrastructure with experience in hardware platforms
* Hands-on experience with Juniper and Cisco systems