Job Title: Sales Director
The successful candidate will have a proven track record of delivering exceptional sales results in a high-pressure environment. As a seasoned sales professional, you will lead and motivate a team to achieve aggressive revenue targets while maintaining a strong focus on customer satisfaction.
Key Responsibilities:
- Direct and manage all group sales activities to maximize revenue for the hotel
- Develops sales plans and strategies to meet or exceed established revenue and room night goals
- Collaborate with senior management to develop rates, group ceilings and deployment strategies through review of competitive data, demand analysis and mix management
- Recruit, direct, manage, train and counsel group sales staff
- Oversee departmental matters as they relate to federal, state and local employment and civil rights laws
- Participate in sales presentations, property tours and customer meetings
- Conduct and attend business review meetings, strategic sales meetings, management meetings and other meetings as required
- Represent the hotel in community and industry organizations and events
- Participate as team player with other key leadership members
- Be a leader and role model to all team members
- Supervise, administer and ensure timely completion of all activities of the Sales Department
- Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services, Front Office, Housekeeping and Revenue Management
- Develop a complete knowledge of company sales policies and SOP's, and ensure knowledge of and adherence to those policies by the group sales team
- Leads Tentative Meetings and develops action plans to improve booking pace and productivity
- Evaluates new and incremental business opportunities/promotions to maximize revenue for the hotels
- Responds to sales inquiries, initiates new sales, prospects and qualifies leads and solicits potential clients, conducts site visits and answers questions, determines rates, prepares proposals, negotiates contracts, services accounts and analyzes lost business for the hotel/s
- Meet or exceed established goals
- Administers Group Sales Department expenses
- Coordinate group bookings to maximize profits
- Initiate and follow up on leads
- Monitor production of all top accounts and evaluate trends within said market. Ensure group sales team is held accountable for those accounts within their respective territories
- Interviews, trains, supervises, counsels, schedules and evaluates Group Sales Managers
- Assist in the preparation of required reports in a timely manner
- Attend weekly sales meetings and daily line ups
- In collaboration with the Director of Conference Services review meeting planner evaluations to uncover opportunities and maintain positive scores
- Works with various departments to ensure requested services are provided to customers
- Any other reasonable duties as assigned by the supervisor or manager
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service
Requirements:
- Bachelor's Degree preferred
- Minimum five (5) years of sales leadership experience in similar sized operation required, preferably in an upscale and/or lifestyle brand hotel
- Must have comprehensive knowledge of food and beverage, catering sales, conference service and marketing management experience, guest relations and etiquette
- Basic understanding of legal contract language
- Proven team leader with a high level of energy and motivation with a proven track record of living the company's values
- An intermediate to proficient understanding of Computer systems such as: Opera, Microsoft Word, Excel & Outlook is preferred
- Enter and locate work related information using computers and/or point of sale systems
- Ability to spend extended lengths of time viewing a computer screen
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary
- Must have excellent communication skills and be able to read, write, speak and understand English
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes
- Knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations
Benefits:
- Competitive salary
- Opportunities for career advancement
- Comprehensive benefits package
- Recognition and rewards for outstanding performance
Others:
- Regular attendance in conformance with the standards, which may be established by SLS from time to time, is essential to the successful performance of this position
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property