Technical Service Manager Job Overview
This role is responsible for managing aftersales technical service operations, ensuring technicians are equipped to service vehicles according to manufacturer standards.
* Develop and deliver face-to-face and virtual technical training for dealer technicians, including onboarding, diagnostics, and systems familiarization.
* Design and update training content, assessments, and hands-on modules aligned with global standards and emerging technologies.
* Provide in-field technical support, coaching, and mentoring to technicians, including diagnosing and resolving product issues.
* Monitor and analyse technical trends using various systems, and implement training interventions to address recurring faults.
* Collaborate with OEMs, engineers, and internal teams to support product updates, recalls, and service campaigns.
Key Requirements:
* Minimum 5 years' experience as a technical trainer or senior technician in light commercial vehicles, with EV/hybrid knowledge preferred.
* Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment required.
* Strong leadership, communication, and organisational skills, with the ability to drive change and deliver results in dynamic environments.
Benefits:
* Opportunity to work with industry-leading technology and brands.
* Professional development and growth opportunities.
* A competitive salary and benefits package.