Client Services Officer – Bendigo
Audika Australia, part of Demant, a global hearing healthcare group, invites applications for a full‑time Clinic Coordinator role in Bendigo. The position is Monday to Friday, full time.
About Audika
Audika delivers hearing services through over 350 clinics in Australia. We help people with hearing loss and aim to improve quality of life by integrating hearing care into the health agenda.
About the role
We're looking for a compassionate customer‑service professional to support our clinic in Bendigo. The role is pivotal to clinic performance and enhances a client's experience. You will collaborate with clinicians and hearing technicians to deliver quality hearing care, learn our services, products, funding programs, and apply client‑specific sales strategies.
Job Responsibilities
* Oversee daily clinic operations: maintain a tidy, welcoming environment, greet clients, and deliver an exceptional experience.
* Manage client appointments via phone, email, and the booking system, confidently navigating multiple systems and applications.
* Provide basic hearing‑device support, including cleaning, battery replacement, and Bluetooth pairing (training provided).
* Contribute to community engagement, including site visits, promotional activities, and expos.
* Maintain inventory and ordering of hearing devices; process invoices and POS transactions; verify client eligibility (HSP, DVA, private health insurance).
* Engage clients with empathy and warmth, responding promptly to enquiries and offering proactive support.
* Work effectively in a small team; independently manage the front desk while supporting customers, clinicians, hearing technicians, and other internal stakeholders.
You'll be successful if you have
* Previous administration and customer service experience in retail, hearing care services, pharmacy, or allied health.
* Experience working with an older demographic (preferred).
* Strong interpersonal communication skills and empathy for clients to support their hearing journey.
* Higher School Certificate (HSC) or TAFE qualification.
* Strong computer literacy skills.
What's in it for you
* Permanent full‑time role (Monday – Friday) in an established global organisation.
* Performance incentives.
* Supportive hearing‑care team.
* Professional development through a clear career path and training.
* MyRewards program – discounts at over 300 retailers and services.
* Online Wellbeing centre – platform offering activities, workouts, meditations, nutrition, and financial advice.
* Employee Assistance Program.
* Birthday and Christmas gifts.
Our values
Audika values diversity, inclusiveness, and innovative solutions. We foster a supportive culture where employees can thrive and succeed.
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