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Customer service team leader

Adelaide
beBeeRetail
Customer Services agent
Posted: 25 June
Offer description

Job Title: Assistant Retail Store Manager

About the Position:

We are seeking an experienced Assistant Store Manager to join our team. This is a part-time position requiring 28 hours of work per week, with flexibility to work over weekends, late-night trading, and public holidays.

The ideal candidate will have previous leadership experience in a fashion retail environment and be confident in providing feedback and coaching team members.

This role offers a competitive hourly rate, up to 70% discount on products, monthly and seasonal bonuses based on performance, flexible rosters, and opportunities for career growth.

* Key Responsibilities:
* Support the Store Manager in achieving sales targets and delivering exceptional customer experiences
* Coach and develop the team, providing feedback to enhance performance
* Manage daily operations, including stock control, visual merchandising, and store presentation
* Perform Store Manager duties when required, including opening and closing the store

Requirements:

To be successful in this role, you will need:

* Previous leadership experience in a fashion retail environment
* Confidence in providing feedback and coaching team members
* A strong passion for fashion and delivering exceptional customer service
* Knowledge of loss prevention and health & safety practices
* Experience in visual merchandising (an advantage)

What We Offer:

In return for your skills and experience, we offer:

* Competitive hourly rate with penalty rates for late nights, weekends, and public holidays
* Up to 70% discount on products
* Monthly and seasonal bonuses based on performance
* Flexible rosters to support a healthy work-life balance
* A structured 3-month training plan with Buddy Manager support
* Opportunities to attend leadership and recruitment workshops for career growth
* Access to the Employee Assistance Program for wellbeing and mental health support
* Exclusive perks via the Just Us Portal, such as Gym membership discounts

About Portmans:

Portmans has been empowering individuals with polished, professional fashion that suits all ages and sizes since the 1940s. As a well-established brand, we offer clear development paths, leadership workshops, and upskilling opportunities in a people-first culture.

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