Pega Senior Systems Architect – Unisys
Melbourne, Victoria, Australia
What success looks like in this role
The Senior Pega System Architect (SSA) will play a critical role in designing, implementing, and governing a Pega Constellation-based Customer Service solution for Government. The role is responsible for developing the solution that aligns with government policies, security standards, accessibility requirements, and service delivery outcomes, while leveraging Pega Customer Service, Case Management, and Omni-Channel capabilities.
Responsibilities
* High‐quality Pega solution delivered in line with Constellation architecture and Pega Guardrails.
* Design and implement Pega solutions that are scalable, efficient, and aligned with business requirements.
* Complex case types, service intents, and flows implemented accurately.
* Constellation‐based UI built using out‐of‐the‐box views and DX APIs with minimal customisation.
* Integrations implemented reliably with strong error handling and performance.
* Features delivered on time and with minimal rework.
* Solutions that meet government security, privacy, and accessibility requirements.
* Reduced defects through strong unit testing and peer reviews.
* Provide technical guidance and mentorship to junior architects and developers.
* Troubleshoot and resolve complex technical issues.
* Manage the technical aspects of deployment and post‐implementation support.
* Keep abreast of the latest Pega technologies and functionalities, advocating for their use to improve project outcomes.
Qualifications
Mandatory
* Pega Senior System Architect (SSA) certification.
* 5–8 years of hands‐on Pega development experience.
* Strong experience with Pega Customer Service.
* Advanced case management, data modelling, and rule design skills.
* Strong knowledge of Pega Guardrails, performance tuning, and reuse patterns.
* Ability to follow secure coding and data handling practices.
* Experience working in Agile / Scrum teams.
* Strong communication and collaboration skills.
Desirable
* Hands‐on experience designing solutions using Pega Constellation architecture.
* Experience with Australian Government platforms or agencies.
* Experience with Pega Government Platform, self‐service portals and omni‐channel delivery, records management and correspondence frameworks.
* Exposure to cloud deployments (AWS / Azure / Government Cloud).
* Ability to work independently and in a team, with a strong sense of responsibility and adherence to deadlines.
Seniority level
Mid‐Senior level
Employment type
Full‐time
Job function
Engineering and Information Technology
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