Job Description
We are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our customers, resolving complex issues efficiently, and ensuring exceptional customer satisfaction.
Responsibilities:
* Resolve customer complaints and provide solutions in a timely manner
* Efficiently identify the root cause of technical issues and implement effective solutions
* Collaborate with cross-functional teams to optimize customer experience
Required Skills and Qualifications
To be successful in this role, you will need to possess:
* A Bachelor's degree or higher qualification in Computer Science, Information Technology, or related field
* Minimum 1 year+ experience in a technical supporting role, preferably in a similar industry
* Excellent communication and problem-solving skills
* Ability to work under pressure and prioritize tasks effectively
Benefits
As a valued member of our team, you can expect:
* A competitive salary range between $70,000-$100,000 per year
* A comprehensive benefits package
* The opportunity to work with a dynamic and innovative company
Others
This is an on-site position based in our Sydney office, with some flexibility to work from home. A valid Australian work authorization is preferred. Caringbah NSW is a desirable location for relocation.