Total Food Network is a premier local fruit and vegetable wholesaler based in Portsmith. We supply the finest restaurants and cafes across Cairns and the surrounding regions. We are seeking a reliable, detail-oriented individual who enjoys a fast-paced environment and excels at customer service.
As the first point of contact for many of our clients, you will be the \"voice\" of our office—balancing high-speed data entry with professional, friendly communication.
Key Responsibilities
* Customer Liaison: Act as the primary point of contact, answering phone inquiries and assisting customers with their daily requirements.
* Order Management: Receiving and accurately processing high-volume orders via phone and email.
* Documentation: Creating picking slips, invoices, and coordinating dispatch paperwork to a strict schedule.
* Operational Support: Assisting with purchasing and Food & Quality safety systems as required.
* Pricing & Data Maintenance: Assisting with uploading customer pricing updates and maintaining accurate system records as required
* Administrative & Ad-hoc Accounts: Assisting management with daily administrative tasks and performing debtor management (receipting and follow-ups) on an as-required basis.
Hours & Flexibility
* Standard Schedule: 7:00 AM starts Monday to Friday
* Holiday Coverage: Requirement to cover leave for approx. 4 weeks per year with 5:00 AM starts.
* Consistency: This is a full-time position requiring a punctual and dependable individual.
Selection Criteria
To be successful in this role, you must demonstrate:
* Interpersonal Skills: A professional phone manner and the ability to build rapport with customers on a daily basis.
* Experience: Previous background in an administrative or order processing role.
* Precision: Exceptional attention to detail and the ability to process data accurately under time pressure.
* Tech Savvy: Proficiency in Microsoft Suite (Excel, Word, and Outlook).
* Adaptability: A \"can-do\" attitude and the ability to work well within a close-knit team.
Previous experience with FRESH (Lettus) software is highly desirable, but not essential as full training will be provided.