The Opportunity
As a Field Service Technician based in Emerald, you will travel to customer sites to diagnose, repair and maintain Komatsu equipment. You will work independently in the field, integrate into customer operations and ensure all work meets Komatsu safety and quality standards.
Komatsu is a global leader in construction and mining equipment with more than sixty thousand employees worldwide and a strong presence across Australia. With ongoing investment in technology, training and customer support, this is an opportunity to build a long‐term career with a stable and growing OEM.
Key Responsibilities
* Deliver high quality field service support across customer sites
* Diagnose and repair equipment with accurate documentation of test results
* Complete end float and clearance checks with full recording of specifications
* Submit timesheets and required paperwork within required timeframes
* Maintain all inductions, tickets and site compliance requirements
* Identify and elevate issues to Komatsu hierarchy and customer contacts
* Build strong working relationships and uphold Komatsu values
* Seek ongoing improvement through training including Komatsu Certified Technic training
Role Located
Role Located: Emerald and surrounding locations
Roster
Roster: 7 days on 7 days off roster, working predominately day with ocassional night shifts. Supporting construction & rural customers in addition to mine-sites.
Komatsu benefits
* Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus many more family friendly benefits.
* Financial: Income Protection Insurance provided through our company superannuation fund.
* Career: Recognition, awards, flexibility, further education studies and internal career development.
* Health: Corporate discount with Bupa, Total Wellbeing Solution with Telus Health.
* Travel: Discounts with Avis, Qantas, Crown, IHG and travel agents.
* Yearly Bonus: Potential to receive a yearly bonus.
* Referral Program: $3000 referral payment for referring a successful new employee to Komatsu.
What we are looking for
* Trade qualified HD Fitter or Diesel Fitter
* Strong technical capability in diagnostics, repairs and machine maintenance
* Ability to work independently across multiple customer sites
* High commitment to safety, compliance and quality
* Strong communication skills and ability to elevate issues appropriately
* General knowledge of Microsoft programs and service systems
We employ people with different skills, abilities, cultural backgrounds, experiences, preferences, ethnicities and from different generations. Komatsu is committed to a workplace where women can thrive.
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