We are seeking a skilled professional to fill the role of Hosting Technical Support Specialist. As a leading digital marketing company, we offer a dynamic work environment with opportunities for growth and development.
Key Responsibilities
* Manage WordPress hosting operations, including updates and backups.
* Execute website migrations between servers and provide technical support via phone, chat, and email for hosting-related queries.
* Troubleshoot technical issues, diagnose server configuration problems, and assist with WordPress problems.
* Assist customers with domain name issues and DNS, and maintain clear documentation and logs.
* Stay up-to-date on the latest hosting technologies and communicate daily with the Hosting Team Lead and Operations Manager.
Required Skills & Qualifications
* Experience in technical support or a related field.
* Strong knowledge of WordPress, plugins, themes, WHM/cPanel, Google Workspace, and Domain Names and DNS.
* Excellent communication and interpersonal skills, problem-solving ability, and willingness to learn new things.
* A positive and proactive attitude, with the ability to work under pressure and respond to urgent hosting issues.
What We Offer
* A competitive compensation package.
* Ongoing training and professional development opportunities.
* A collaborative and dynamic work environment.