**Service Desk Technician Opportunity**
We are seeking a highly skilled Service Desk Technician to support our national business operations from our Wagga Wagga and Albury offices.
About the Role:
This is a fantastic opportunity to develop your IT skills in a collaborative environment while supporting a professional services business that values its people.
Key Responsibilities:
* Monitor and respond to incoming IT requests, providing first-level support and escalating where necessary.
* Resolve support incidents via the ServiceNow system, including logging and managing walk-up, phone, and email requests.
* Provide face-to-face and remote support using tools like TeamViewer and Remote Desktop.
* Configure and install PCs, mobile devices, software, and peripherals.
* Ensure IT security compliance in line with national procedures and policies.
* Meet established SLAs for resolution times.
* Actively contribute to team meetings and discussions on IT challenges and improvements.
* Liaise with software and hardware vendors for product servicing.
* Support project delivery and complete delegated tasks efficiently.
* Occasionally work outside normal hours to maintain critical IT services.
About You:
* 12+ months of experience in a similar IT support role.
* Experience in a financial services environment (highly regarded).
* Strong knowledge of Microsoft desktop environments and Microsoft Office Suite.
* Exposure to Active Directory and IT ticketing systems.
* Excellent troubleshooting, organisational, and time management skills.
* Practical, fast learner who embraces new challenges.
* Able to work autonomously and collaboratively within a team.
* Positive, proactive attitude with a willingness to learn.
* Outstanding communication skills (both written and verbal).
* Strong customer service skills, especially in face-to-face environments.
* Thrives in a fast-paced, dynamic work environment.
Why Work in Wagga Wagga and Albury:
Our regional offices offer a fulfilling career without the big city chaos. Enjoy a high quality of life, affordable living, and short commutes, so you can spend more time doing what you love.
Both cities boast strong community spirit, excellent schools, and a wide range of recreational and cultural activities. Whether you enjoy exploring the outdoors, great coffee and food, or just a more relaxed pace of life - Wagga and Albury have something for everyone.
Working across both locations gives you the chance to build relationships across a wider team while enjoying variety in your work and environment. At RSM, we offer you all the benefits of a national firm, with the welcoming culture of a local office.
Life at RSM:
We foster a supportive and engaging workplace that encourages career growth and development. You'll work in a collaborative team environment where your contributions are valued and recognised. Our wide range of health, wellness, financial, and lifestyle benefits ensure that your time with us is rewarding both professionally and personally.
We are proud to offer flexible working arrangements, ongoing learning opportunities, and a culture that values inclusion and diversity.