Career Opportunities: Customer Service Officer - Ballarat
We're seeking a dedicated and compassionate individual to join our team as a Customer Service Officer in Ballarat. As a key member of our team, you'll have the opportunity to make a real difference in the lives of our clients.
About the Role:
* Provide exceptional customer service to clients across various backgrounds, including children and adults with complex needs.
* Manage counter and telephone enquiries, perform general administration duties, and liaise with clinicians to provide clinical services.
* Assist with minor hearing aid repairs and troubleshooting, and identify client needs to offer professional advice.
What You'll Bring:
* A proven track record as a proactive problem solver with a strong desire to accept responsibility and take ownership of your work.
* Intermediate/advanced level computer literacy and experience working with mobile technology (Apple and/or Android applications).
* A passion for delivering exceptional service and making a genuine impact on people's lives.
Why Hearing Australia?
* We're committed to delivering the best hearing solutions for anyone, anytime, anywhere.
* You'll be part of a diverse and inclusive culture that values care, compassion, and community.
* We offer a range of benefits, including an attractive salary package, paid parental leave, and employee benefits.