Deputy Divisional Registrar – NSW Civil and Administrative Tribunal
Location: Penrith
Employment Type: Ongoing
Salary: Clerk Grade 7/8 - $113,574 to $125,720 - plus employer’s contribution to superannuation and annual leave loading.
Your role
Lead and develop various teams to meet statutory and administrative obligations and deliver high quality services to clients. The role promotes a working environment that values ethical behaviour and good performance to achieve quality service delivery, organisational objectives, rewards innovation and good performance.
What you’ll do
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o Manage staff and allocate resources to ensure registry standards are met and quality services are delivered to customers
o Plan, monitor and organise workloads across teams to ensure effective service delivery
o Manage staff performance ensuring expectations are clear and understood
o Contribute to the development of business improvements that enhance customer service and improve efficiency.
What we’re looking for
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o A motivated and dedicated team leader with experience leading and developing teams in a high-volume customer service environment
o Ability to promote a team culture in which team members are encouraged to accept and initiate change and seek ways to improve the quality and timeliness of service delivery
o Ability to develop skills and knowledge of legislation, legal principles, and procedures
o Experience and proven capacity in reviewing, developing, articulating and implementing practice and procedure.
o Capacity to work in an environment that may involve potential exposure to psychosocial hazards related to the range of services provided in a tribunal environment. Click here for more information about accepting a role with NCAT.
Download the role description.
What We Offer
We offer a variety of benefits, including:
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o A challenging and rewarding career
o Flexible, autonomous work environment
o Competitive pay and conditions
o Training and development opportunities to build and maintain capabilities
o Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Are you ready to join us?
Click apply, attach a cover letter including responses to the two targeted questions (maximum 3 pages) and outlining how you meet the requirements of the role and an up-to-date resume (maximum 5 pages).
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o Please provide an example of a demanding internal or external customer you have had to manage? Were you able to meet their expectations/requirements? What approach did you take? What was the outcome?
o Provide a specific example of how you determined the knowledge, skills, or experience necessary for someone to accomplish a task or goal successfully.
Applications close: 11.59pm AEDST – Wednesday, 4 March 2026
Got a question?
For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Sophia Silk-Wright,
If you have any questions about the application process or would like to request a recruitment adjustment (for example submitting your application in a different format), please call Dean on or email the recruiter.
Visit Recruitment adjustments on the DCJ website to learn more.
Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTQIA+, culturally and linguistically diverse people, carers and other diversity groups.
To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Other Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
For more information visit Your recruitment journey on the DCJ website.
Thank you for your interest in this role. We look forward to receiving your application.
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