About Us
Complete Support & Co is a disability support provider based in Coffs Harbour. Our office is located in Jetty Village, and we're growing quickly while building strong foundations for the future. As a small but ambitious provider, we're looking for someone who can take ownership, bring structure, and help us continue to deliver high-quality supports.
The Role
We're seeking an experienced and proactive Operations Manager who will:
* Manage and oversee both our Support Worker and Admin teams.
* Lead rostering, administration, compliance, and quality assurance functions.
* Manage HR systems alongside our HR partner, including recruitment and staff onboarding.
* Play a central role in achieving and maintaining NDIS registration.
* Report directly to the CEO and 2IC, while being capable of running day-to-day operations in their absence.
* Confidently manage and act on incident reports and complaints, ensuring issues are resolved effectively.
* Support marketing and business development, including bringing in new participants and services.
* Provide paid on-call coverage as required, with flexibility in daily hours when this applies (standard hours 8:30am–5:00pm, Mon–Fri with a one hour lunch break).
This role requires someone who is highly organised, able to multitask across competing priorities, and who can confidently manage without relying on others for guidance. You'll be expected to take direction and follow it through, but also have the confidence to keep things moving when leadership is unavailable. As a small business, we don't have multiple departments or layers of support — you'll be hands-on across all areas, trusted to take ownership, solve problems, and keep operations running smoothly.
What We're Looking For
* NDIS or disability sector experience.
* Leadership and rostering experience.
* Strong ability to manage, mentor, and motivate Support Workers and Admin staff.
* Solid understanding of NDIS Practice Standards, compliance, incident management, and audit preparation.
* Independent, solutions-focused thinker who can manage operations without constant supervision.
* Excellent organisational, communication, and multitasking skills.
* Tech-savvy with the ability to quickly adapt to new systems and processes.
* Marketing or business development experience highly regarded.
Requirements
* Working With Children Check (for paid work)
* National Police Check (within the last 3 years)
* Current First Aid & CPR certification
* Current Class C Driver's Licence
* Comprehensive car insurance and access to a vehicle
Salary
Salary is negotiable based on experience.
Benefits
* Financial performance-based bonuses for meeting targets and growing services
* Paid day off on your birthday
* No overtime culture – start and finish on time
* Optional paid trial opportunity before moving into a permanent role
* Creativity and career development opportunities – make the role your own
* Supportive team environment where your contribution is valued
How to Apply
Submit your application (Resume and Cover Letter) directly through SEEK. Shortlisted candidates will be contacted for interview. Applications will be accepted until October 15th 2025.