ITS Service Delivery Specialist (System Administrator)
Job No:TCE4019
Location:Good Shepherd Catholic College, Mt Isa
Position: ITS Service Delivery Specialist (System Administrator)
Commencing Date: As soon as practicable
Classification: Full Time, Permanent Salary Range: $75,979 - $79,673 per annum pending experience
Closing Date: Monday, 4 August 2025 unless filled prior
Townsville Catholic Education Office supports a diverse region extending from Townsville to the Burdekin and Whitsunday regions in the South, North to Ingham and Halifax, South-West to Winton, and West to the border with the Northern Territory, encompassing Mount Isa and several small, isolated western towns and east to Palm Island.
Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our students.Our staffare recognised as being central to achieving our mission.
Townsville Catholic Education has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all persons who will engage in direct and regular involvement with children and young people and/or adults-at-risk. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.
About the role
Townsville Catholic Education Office is seeking an experienced and dedicated ITS Service Delivery Specialist (System Administrator). T his role is aFull Time, Permanent position commencing as soon as practicable. This role will support Good Shepherd Catholic College, Mount Isa, but will be required to support other schools within the Townsville Diocese. The role may require some on-call and after hours work from time to time.
The Service Delivery Specialist (SDS) is an Information Technology professional who supports services within the Information Technology and Services (ITS) Team. The SDS maintains existing services to achieve TCE's strategic outcomes.
The SDS will apply a range of technical and other skills involving self-directed application of knowledge gained through experience and/or formal studies to successfully carry out the support of services defined in the service catalogue.
The SDS will work with the Service Delivery Lead to monitor and manage Service Delivery Services across TCE. The SDS works as the first line of support for service desk operators in the lifecycle of an incident, utilising their experience and skills to solve technical issues. The SDS may be utilised as a project build resource and could be required to have a hands-on knowledge of software installation, hardware installation, and other associated IT platform builds under the guidance of a project manager or ad-hoc team lead.
The SDS will have input into the Continual Service Improvement Program and have a role in ensuring documentation is available for skill sharing and training. The SDS will work as part of a virtual team and may be based at different locations within the Diocese of Townsville. The SDS reports directly to the Service Delivery Lead, ITS.
Key accountabilities
- Execute incident resolution via diagnosis and troubleshooting of technical issues within the incident lifecycle to ensure high standard ITS support to all students and employees
- Assist with the monitoring and management of the performance of servers, software, hardware and services as defined in the service catalogue
- Assist with the creation and maintenance of technical documentation
- Assist with system monitoring and analysis, performance tuning, troubleshooting and escalating issues, including proactive problem resolution
- Provide complex problem analysis as necessary, to maintain system performance to meet student and employee demand
- Assist with the reduction of operational risk and improvement of the availability of the server infrastructure by ensuring system access, monitoring, control, evaluation and documentation practices are maintained and adhered to
- Perform operational procedures and ensure operational tasks are performed reliably and consistently to reduce the risk of unplanned outages
- Ensuring required controls are adhered to without compromising responsiveness and availability
- Perform service desk functions during times of peak demand or employee leave
- Other duties as reasonably directed by the Service Delivery Lead, ITS.
About you
Experience
- At least three years' experience in ICT roles
- Demonstrable experience in managing IT infrastructure
- Ability to show initiative, solve problems and contribute to process improvement
- Demonstrated ability to work independently and as part of a team.
Skills
- Knowledge and resilience in managing stressful situations
- Has a clear understanding of effective conflict resolution skills and their application
- Ability to manage time and competing deadlines in a busy environment
- Knowledge of ITIL v3+ service management processes/practices.
Mandatory Criteria
- Current Working with Children Suitability Card or eligibility to obtain same *
- Tertiary qualifications in a related field or equivalent experience
- Current Driver's Licence
- Ability to travel from time to time within the Catholic Diocese of Townsville
- Ability to perform the physical requirements of the role in a safe manner.
*The successful candidate will require a paid blue card before commencement as per the No Card, No Start policy developed by Queensland Government
- Windows, Hardware, Security, or other certifications highly desirable
- Relevant industry experience in the education sector
Some employees may be subject to pre-employment medical assessments during the selection process. Depending on the nature of the position, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission.
What we offer
- Modern facilities, equipment and resources
- Access to additional Employer Superannuation Contributions
- Access to long service leave after 7 years of continuous service (portability of Long Service Leave may also be applicable)
- Deferred Salary Scheme
- Access to corporate healthschemes
- Access to Employee Assistance Program
- Wellbeing programs and initiatives
How to apply
- Complete theapplication form
- Upload acover letteraddressing the skills, attributes and experience to support the key accountabilities of the role identified in the position description
- Upload acurrent resumeincluding contact details (phone and email) oftwo professional referees.
Applications during the shortlisting phase will be kept confidential.
Applications close 3pm Monday, 4 August 2025 (unless filled prior)
Your personal information is collected, stored and treated in accordance with ourPrivacy Policy .
- Yes I agree to the privacy statement *
Personal Details * Required field
- First name *
- Last name *
- E-mail *
- Phone *
Digits only or add + for international numbers
- Street *
- Street Cont.
- City, Town or Suburb *
- Postcode or Zipcode *
- Country *
- State, Region or Province *
- LinkedIn URL
(Please click on your profile and copy the URL from your profile page.)
Questions
Work Rights
It is a legal requirement for all Australian employers to ensure candidates have the right to work in Australia.
Please choose one: *
- I am an Australian Citizen
- I am a permanent resident of Australia or NZ citizen who has entered Australia on a valid passport
- I am a non citizen with a valid visa that provides work rights and I consent to this being verified
- I am a non citizen who requires visa sponsorship from an employer
Have you previously worked for Townsville Catholic Education? *
- Yes
- No
- If Yes, please provide further details.
Diversity
Do you identify as any of the following?
- I identify as an Aboriginal or Torres Strait Islander person
- I am from a non-English speaking background
- Qualifications
Please confirm any relevant qualifications. For example, Bachelor of Education, Certificate III Education Support, etc.
You will be required to attach copies of any qualifications as evidence. *
Townsville Catholic Education must remain committed to promoting and protecting the rights, interests and wellbeing of children. Employees that work with children and young people will be required to hold a Working With Children Check - Blue Card prior to commencing employment. For more information please visit http://www.qld.gov.au/bluecard. *
- I hold a current Paid Blue Card
- I hold a current Volunteer Blue Card
- I have submitted a Blue Card application which is currently pending approval
- I hold QCT/AHPRA registration
- When are you available to commence? *
- What previous experience do you have that directly relates to this role?
Work Health and Safety
It is important for us to ensure that your health and safety is protected in the workplace. Are there any specific health problems, pre-existing illness or injury which may impact on your ability to safely perform the inherent (essential) requirements of the position you are making application for? *
- Yes
- No
- If Yes, please provide details.
Due to the nature of particular roles, some employees may be required to undergo pre-employment medical assessments during the selection process. Depending on the nature of the role, it may be necessary for successful applicants to be immunised against certain preventable diseases in order to minimise the risk of transmission. Do you consent? *
- Yes
- No
The Criminal Law (Rehabilitation of Offenders) Act 1986 outlines the requirement to disclose convictions where an application is being made for specified positions.Have you been convicted, found guilty or otherwise had any criminal offence proven against you? *
- Yes
- No
- If Yes, please provide further details.
Have you been charged with any criminal offence which is not yet before a court, or yet to be fully determined by a court or still pending before a court? *
- Yes
- No
- If Yes, please provide further details.
- Referees
We require you to nominate at least two (2) professional referees. These people will be required to speak to your work performance as it pertains to the position you are applying for. Please provide your nominated referees' name, position title, organisation, contact number and email address. We also ask that you approach your nominated referees prior to providing their details to Townsville Catholic Education to confirm their willingness to participate in our recruitment processes. *
- How did you learn about this opportunity?
Declaration:
I declare that the information I have entered into this application including that contained in any supporting documentation is true, complete and correct. I understand that a false statement, omission or dishonest answer to any questions may be grounds for my application being disqualified from the recruitment process, or if subsequently employed, may result in termination of employment. *
- The information provided in this application is true, complete and correct.
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