**Administration & Support Role**
We're part of the Client Service and Support team within Banking and Financial Services, responsible for resolving client complaints in a timely and empathetic manner.
Macquarie is a global financial services group with 55 years of unbroken profitability. We empower diverse people to shape possibilities and contribute to a friendly and supportive team.
What You'll Do
You'll work closely with clients to build trust, investigate issues, and provide mutually beneficial outcomes. Your attention to quality will ensure suitable resolutions and shared insights for continuous process improvement.
Your Skills and Qualities
* Excellent interpersonal and communication skills
* High level of empathy and ability to follow policy and procedures
* Strong sense of client commitment and customer service
* Deadline driven and able to operate in a fast-paced environment
About Our Team
We're a technology-driven retail bank supporting clients to achieve their full potential – whether buying a home, growing a business, or investing to manage wealth.
Benefits and Wellbeing
We offer hybrid working arrangements, wellbeing leave, paid parental leave, volunteer opportunities, and access to learning and development programs. Our commitment to diversity, equity, and inclusion encourages applications from all backgrounds.