We are seeking a seasoned ITSM process expert to spearhead our service delivery processes and integrated ICT problem management.
This key role requires robust knowledge of ITIL, project management certifications, and hands-on experience with Jira. The successful candidate will collaborate closely with cross-functional teams to enhance service delivery and address ongoing operational needs effectively.
Offering flexible working arrangements and a strong focus on employee wellbeing, we are looking for an experienced leader who can work collaboratively with various stakeholders and drive process improvements within the organisation.
The Hybrid ITSM Process Lead will oversee the development and implementation of ITSM strategies, ensuring seamless integration across departments. This includes identifying opportunities for process enhancements, streamlining existing workflows, and implementing corrective actions as needed.
As a strategic partner, the Hybrid ITSM Process Lead will work closely with department heads to define and deliver business objectives, leveraging their expertise in IT service management to drive organisational success.
In this dynamic role, you will have the opportunity to develop and execute comprehensive ITSM plans, focusing on delivering exceptional service quality, efficiency, and reliability. Your input will be invaluable in shaping the future of our IT service management framework.