Initial Contract up until June 2026; Possibility for extensionAdelaide Based PositionThe Desktop Support Engineer provides high-quality technical support and customer service to enterprise users across the organisation.
This role is responsible for maintaining, troubleshooting, and enhancing end-user computing environments, ensuring that desktop systems, applications, and hardware are reliable, secure, and optimised for business productivity.
Responsibilities End-User Support Deliver timely and effective Level 2/3 support for desktops, laptops, mobile devices, and peripherals.Provide onsite and remote troubleshooting for hardware, operating systems, applications, and enterprise tools.Assist in onboarding and offboarding users, including account setup, access management, and equipment provisioning.
System Administration & Maintenance Manage and maintain Windows and/or macOS environments, ensuring compliance with security and configuration standards.Deploy software packages, updates, and patches using enterprise deployment tools (e.g., Intune, SCCM).
Incident, Problem & Change Management Log, track, and resolve incidents and service requests in line with ITIL practices and SLAs.Escalate complex issues to higher-level support teams or vendors as required.Document fixes, procedures, and knowledge base articles for reusability.Support large-scale enterprise environments with hundreds/thousands of users across multiple sites.Assist with rollouts of enterprise initiatives such as OS upgrades, device refresh projects, and application deployments.Collaborate with network, infrastructure, and security teams to ensure seamless end-to-end service delivery.Deliver exceptional customer service, ensuring user satisfaction and minimal disruption to business operations.Provide user training and guidance on current technologies, systems, and IT policies.
Key Skills & Experience Proven experience in desktop support within a medium-to-large enterprise environment.Strong knowledge of Windows 10/11 and macOS operating systems.Proficiency with Active Directory, group policies, Exchange/Outlook, and identity/access management.Experience with enterprise device management tools (e.g., Microsoft Intune, SCCM, JAMF).
Familiarity with ITIL-based service management processes.Strong troubleshooting skills across hardware, software, and network connectivity.Excellent communication and interpersonal skills, with a customer-first mindset.If the above role sounds of interest, please click on "Apply Now", or get in touch with Ivan via / Submit your details and attach your resume below.
Hint: make sure all relevant experience is included in your CV and keep your message to the hiring team short and sweet - 2000 characters or less is perfect.Attach CV Attach Cover Letter Please tick this box to signal your acceptance of our Privacy Policy in submitting your details
📌 Desktop Support Engineer
🏢 Talent International
📍 Adelaide