Client Liaison
We are seeking a Client Liaison to engage in client relationship management and case management with clients, their carers, family and advocates for home care services.
The overall purpose of the Client Liaison is to establish relationships with clients, identify and understand their needs and preferences, and assess/monitor their capacity and interest in controlling their package.
* Provide the first point of contact for the client to build trust and confidence in our organisation to facilitate consumer directed care.
* Undertake home visits to deliver inductions; gather information to identify and understand the client's needs and preferences, establish or meet goals and aspirations, and assess/monitor the client's capacity and interest in the control of their package.
* Implement the client's agreement to ensure it remains relevant and current.
Build collaborative relationships with clients, family, carers and significant others.
Act as the client's primary contact for all matters relating to service delivery.
About You:
* Demonstrated ability to build trust, maintain rapport, form collaborative relationships with clients, carers, significant others.
* Effective case management skills (assessment, support planning, review, advocacy).
* Experience working in community services and understanding of the needs and experiences of people who receive community care services.
* Ability to work within budget parameters and monitor expenditure.
* Proficiency in Microsoft Office suite and experience with consumer databases.