Description
* Accrue up to an extra 12 days of leave per year through our Life Days program.
* Work with a world leading technology business at the forefront of innovation.
* We're a 'Family Friendly' certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.
Our team feels Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers
Do Work That Matters
Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.
Your New Role And Responsibilities
As a Junior Help Desk Engineer, you will support the systems, users, and services that keep secure national programs operating effectively every day. Your work will directly contribute to maintaining the reliability and availability of critical ICT environments that enable analysts, operators, and technical teams across government, Defence, and intelligence missions.
Every Phone Call You Answer, Ticket You Resolve, Or Issue You Escalate Contributes To The Continuity Of Systems That Matter At a National Level. Your Work Will Span a Variety Of Security Engineering And Assurance Activities. A Typical Week Could Include:
* Provide second-level technical support with advanced troubleshooting across hardware, software, networks, and identity/access platforms.
* Resolve escalated service desk incidents and requests in line with defined SLAs.
* Analyse recurring issues and contribute to problem management and root-cause resolution.
* Maintain, configure, and optimise endpoint devices, secure ICT systems, and monitoring platforms.
* Support engineering and system administration teams with system health checks, patching, and environment maintenance.
* Contribute to ICT system upgrades, new service deployments, documentation, and continuous improvement initiatives.
What You'll Bring To Make An Impact
* Degree in IT, Computer Science, Systems Engineering, Networking, or equivalent hands‐on experience in similar ICT roles.
* Proven experience in ICT support environments (service desk, operations, or systems support).
* Strong troubleshooting skills across Windows, networks, secure ICT platforms, and enterprise applications.
* Experience with incident and problem management, including root cause analysis.
* Knowledge of identity and access management, endpoint administration, and system health/monitoring tools.
* Self‐driven with strong customer service focus, able to work autonomously and collaborate across technical teams.
Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.
This role does requires the successful applicant to be an Australian Citizen and hold an active TSPV Clearance, accompanied by the ability to be successful for a DISA/OSA.
Next Steps
* To apply for this role, follow the links or apply via our Careers page.
* Recruitment process - 1 virtual interview or 1 face to face, a psychometric test & background checks.
* Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
* We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team careers.au@leidos.com if you'd like to discuss any additional support during your application or throughout the recruitment process.
Pay Range
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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